Thank you for all your work. I know things are really bad and that you are all working on it every minute. We will hang in with you!!
On Aug 7, 10:20 pm, Chad Etzel <c...@twitter.com> wrote: > Hello all, > > Here is the state of things as we know them: > > - The DDoS attack is still ongoing, and the intensity has not > decreased at all. Because of this, interaction with the site and with > the API will continue to be shaky due to the defenses that have been > put in place by our Ops team. At this point, removing any of those > defenses is not an option. > > - Whitelisted IPs that have a restricted rate-limit is a *known > issue,* and we are still working on restoring increased rate-limiting. > > - OAuth funkiness is a *known issue* which seems to be exacerbated by > the whole DDoS thing. > > - Automatic blacklisting of "valid" or "innocent" IPs is a *known > issue* and a result of the DDoS defenses. These blacklistings are > temporary, though the amount of time they "stick" is variant upon the > number of requests being made. The best thing to do to avoid this is > throttle back your requests. We know that this may not be an option > for everyone, but if you can, it will help. > > - Keep respecting 302's as you get them. > > THIS IS THE MOST IMPORTANT POINT. PLEASE READ IT TWICE: > *There is no ETA on fixing any of this* > *There is no ETA on fixing any of this* > > I know that sounds harsh and cold, but if you want us to be perfectly > honest with you, that's the truth. Things will continue to be rocky as > long as this attack continues. They may get worse, they may get > better. That should not be read as "we don't care about fixing it" or > "we're not going to fix it until everything blows over" but instead as > "we can't promise when things will be back to normal, but in the > meantime we are working on fixing is ASAP." > > Ops is going to be working around the clock this weekend. > > We will also be monitoring the situation and giving out new > information as we have it. Please remain patient with us. As much as > you want it to be fixed, we want it to be fixed more. Some of my > personal apps are completely borked as well. We're all going to have > to ride this out together. Communications may be slowed over the > weekend, but please know that we are not ignoring the situation. > > Thanks, > -Chad