It is true, perception at this time is very important - even more actually.

Annoyed people can make hasty choices, write unfavorable articles etc. So as crappy as it is to keep feeding us all updates, it's worth it a 100 fold in the long run especially since Twitter's business is based effectively on kudos (since it is not technically unique to my knowledge).

ATB
Neil

On 9 Aug 2009, at 18:42, Dewald Pretorius wrote:


On Aug 9, 2:34 pm, Ryan Sarver <rsar...@twitter.com> wrote:
I will continue to give ongoing updates
every 5-6 hours throughout the day even if nothing has changed so that you
know we are still focused on it.

Now THAT'S what we're talking about!

Thank you Ryan. It may not seem important to busy Twitter folks to
report status even when there is nothing new to report, but with an
outage of this duration it is absolutely essential, because it keeps
everyone's temperatures down.

Dewald

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