On Sep 16, 1:41 pm, Alex Payne <a...@twitter.com> wrote:

> One thing I have noticed, though, is developers going through our user
> support track (viahttp://help.twitter.com) rather than contacting the
> Platform Team via a...@twitter.com or by filing an issue on our issue
> tracker. Our user support folks try their best, but they're often not
> able to answer developer questions and are likely to hand that issue
> off to our team and close the ticket. Contacting us developer-facing
> folks is a much better way to get your issue answered.

Do developers not use or respond to the support tickets directly?

- alex

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