Generally, the folks on the Platform Team aren't set up with accounts
for the user-facing support system. That's why we try to keep things
on the Google Code issue tracker - it's in public, it's easier for our
team to manage, and it's easier for other developers to discover bugs
so we get fewer duplicates.

On Wed, Sep 16, 2009 at 13:47, zippy_monster <> wrote:
> On Sep 16, 1:41 pm, Alex Payne <> wrote:
>> One thing I have noticed, though, is developers going through our user
>> support track (via rather than contacting the
>> Platform Team via or by filing an issue on our issue
>> tracker. Our user support folks try their best, but they're often not
>> able to answer developer questions and are likely to hand that issue
>> off to our team and close the ticket. Contacting us developer-facing
>> folks is a much better way to get your issue answered.
> Do developers not use or respond to the support tickets directly?
> - alex

Alex Payne - Platform Lead, Twitter, Inc.

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