Generally, the folks on the Platform Team aren't set up with accounts for the user-facing support system. That's why we try to keep things on the Google Code issue tracker - it's in public, it's easier for our team to manage, and it's easier for other developers to discover bugs so we get fewer duplicates.
On Wed, Sep 16, 2009 at 13:47, zippy_monster <alex.zep...@gmail.com> wrote: > > On Sep 16, 1:41 pm, Alex Payne <a...@twitter.com> wrote: > >> One thing I have noticed, though, is developers going through our user >> support track (viahttp://help.twitter.com) rather than contacting the >> Platform Team via a...@twitter.com or by filing an issue on our issue >> tracker. Our user support folks try their best, but they're often not >> able to answer developer questions and are likely to hand that issue >> off to our team and close the ticket. Contacting us developer-facing >> folks is a much better way to get your issue answered. > > Do developers not use or respond to the support tickets directly? > > - alex > -- Alex Payne - Platform Lead, Twitter, Inc. http://twitter.com/al3x