Thanks for your offer of help. When additional data from clients would help, we usually post here and appreciate whatever reports we can get.
We collect statistics throughout the system, so there is a very complete view of what's going on. In the end, we're usually sorting through too much information, not too little. We were responding to this issue hours before it was user visible. Over time the issue became worse, then became user visible, and eventually this resulted in the blog post. We need to get better at the status blog, but it's rare that we aren't responding to a site- wide issue within moments. -John Kalucki http://twitter.com/jkalucki Services, Twitter Inc. On Oct 12, 1:19 pm, bear <bea...@gmail.com> wrote: > John, > > I'm going to be in San Fran the week of Nov 5th, I would love to meet > with the Twitter Ops team on how we (we being Seesmic and possibly > other large consumers of Twitter) can help you guys respond faster to > these issues. > > If there was someone (or thing) to poke I could have given you guys > early warning more than an hour before you updated the status blog as > I was seeing a dramatic increase in the error rate trends. > > As it stands now all I can do is look at twitter, the IRC channel and > this and wonder what's going on until someone remembers to update the > status blog. > > On Oct 12, 3:49 pm, John Kalucki <jkalu...@gmail.com> wrote: > > > We updated the status blog:http://status.twitter.com. > > > On Oct 12, 12:44 pm, Dewald Pretorius <dpr...@gmail.com> wrote: > > > > It's now even on Mashable: > > > >http://mashable.com/2009/10/12/http-server-error-twitter/ > > > > On Oct 12, 4:36 pm, ryan alford <ryanalford...@gmail.com> wrote: > > > > > Thanks Dewalt. I was beginning to think something was wrong with my > > > > app. > > > > Atleast I know I am not the only one seeing these slow downs. > > > > Ryan > > > > > On Mon, Oct 12, 2009 at 3:26 PM, Dewald Pretorius <dpr...@gmail.com> > > > > wrote: > > > > > > Their system must just be overloaded at the moment. > > > > > > I have been seeing response times in the 10+ seconds region per simple > > > > > API call since earlier this morning. > > > > > > Dewald > > > > > > On Oct 12, 3:56 pm, RTuosto <ryantuo...@gmail.com> wrote: > > > > > > I'm getting this error when looking athttp://www.twitter.comaswell > > > > > > as user pages. Whats the issue?