"We're almost always behind in processing whitelisting requests. Due to volume, we can't respond to all requests."
Really? Is not responding at all to whitelisting requests an official policy? If you mean you can't respond quickly, that makes sense. If you mean you can't approve all requests, I agree. But is no response at all a smart, polite, or even efficient way to deal with requests from developers? It seems like a guaranteed way to create discouraged developers. I know you try hard to be responsive, Taylor, and the fact that you will discuss this off-list proves this. So I'm guessing this is a policy you are just repeating. Maybe you can go back to management and point out the flaws in this approach? If a decision is made to deny a whitelist request, and at least a few minutes are spent on that decision, wouldn't it make more sense to reply with a denial? Otherwise the developer is left to repeat the request, which must use up more time for Twitter HQ than sending a denial in the first place. Repeated requests with no response leaves the developer with the opinion that Twitter doesn't want a third-party ecosystem, which clearly isn't the case. It also fills this list with messages from annoyed developers, which doesn't send a good message to new developers. Why can't someone reply with "Sorry, we can't approve this request right now due to insufficient resources, but we appreciate your interest in Twitter development. Please try again in the future, as we may have more resources available at that time." How many seconds does it take to send this type of email? On Wed, Oct 20, 2010 at 12:21 PM, Taylor Singletary <taylorsinglet...@twitter.com> wrote: > Hi Cassie, > We're almost always behind in processing whitelisting requests. Due to > volume, we can't respond to all requests. If the nature of your project has > changed, you should feel free to re-apply -- even if you were already > granted whitelisted status, as the nature of a project is certainly taken > into account in the decision making process. Feel free to follow up with me > privately at list with the username you've filed a whitelisting request > under for expanded discussion. > Thanks, > Taylor > On Tue, Oct 19, 2010 at 4:12 PM, Cassie Lynn <cassie.schwendi...@gmail.com> > wrote: >> >> Hello! >> >> How often should you send a request to be whitelisted? I am finding >> that in the span of time while I'm waiting for an answer, the nature >> of my project has changed drastically. So I then resend a request. >> Does this affect whether you will be whitelisted or not? And should I >> wait for a rejection before rerequesting in the future? >> >> Thank you, >> - Cassie >> >> -- >> Twitter developer documentation and resources: http://dev.twitter.com/doc >> API updates via Twitter: http://twitter.com/twitterapi >> Issues/Enhancements Tracker: >> http://code.google.com/p/twitter-api/issues/list >> Change your membership to this group: >> http://groups.google.com/group/twitter-development-talk > > -- > Twitter developer documentation and resources: http://dev.twitter.com/doc > API updates via Twitter: http://twitter.com/twitterapi > Issues/Enhancements Tracker: > http://code.google.com/p/twitter-api/issues/list > Change your membership to this group: > http://groups.google.com/group/twitter-development-talk > -- Adam Green Twitter API Consultant and Trainer http://140dev.com @140dev -- Twitter developer documentation and resources: http://dev.twitter.com/doc API updates via Twitter: http://twitter.com/twitterapi Issues/Enhancements Tracker: http://code.google.com/p/twitter-api/issues/list Change your membership to this group: http://groups.google.com/group/twitter-development-talk