so if a client wants to see some knowledge base article they must go from
me to my master var to IBM and back again.
I am not even going to suggest this.
Some people like to find out as much as they can by themselves before bothering anyone.
I had a recent example of a clent IT manager wasting time on the IBM web site that had to be rescued by our master var. The client was greatful but not impressed.
It annoys me that i cant get into tech connect. I dont want to ask a question all i want to see is if there is any useful info before sending out a distress call
The same with some clients.
I have recommended this mailing list to some clients but not everyone wants to join up to a mailing list
As for technical conferences, yes we would all like to go but then there is reality
Try and see things from the other side of the fence
jak
----- Original Message ----- From: "Leroy Dreyfuss" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, February 18, 2005 2:52 PM
Subject: Re: [U2] uv pe
John,
We are contractually bound to work though our valued business partners. We do appreciate your loyalty, we really do. However, your contracts are with your Master VAR. We happily assist our Master VARs and direct partners with technical information. They in turn provide that information to you in the form of technical support and training (if they offer it).
Here in the North America, we have some Master VARs, but generally we work with partners directly. In other regions, they may sell more through distributors and/or Master VARs. It has been this way for a very long time.
Work with your Master VAR and they'll work with us.
Regards,
LeRoy F. Dreyfuss Product Manager IBM UniVerse and UniData (U2) Extended Relational Databases IBM Information Management Software Tel: 303-672-1254 Fax: 303-294-4832 Mobile: 720-341-4317 Tie-line: 770-1254 External email: [EMAIL PROTECTED] WWW: http://www.ibm.com/software/data/u2
"John Kent" <[EMAIL PROTECTED] m.au> To Sent by: "U2Users" [EMAIL PROTECTED] <[email protected]> stserver.u2ug.org cc
Subject 02/16/2005 07:06 Re: [U2] uv pe PM
Please respond to [EMAIL PROTECTED] er.u2ug.org
Kevin, as far as i know there are only 2 in Australia and we are turned down by IBM not by my our master var
Good product, bad support and embarassing when your clients start complaining about IBM
jak ----- Original Message ----- From: "Kevin P Lynch" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, February 17, 2005 10:46 AM Subject: RE: [U2] uv pe
halfjak, perhaps you need a better master var.
Lester, one thing I would ask though is why the Knowledgebase portion of techconnect is protected, is there some reason that ordinary website users can't look up old info ?
kevin lynch The Systems House
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Kent Sent: Wednesday, February 16, 2005 5:19 PM To: [email protected] Subject: Re: [U2] uv pe
What a joke Leroy
I cant get access to Tech connect as we get our universe licenses through a master var This annoys us plus our client sites with inhouse programmers
Its hard to defend IBM when they treat you like this
jak ----- Original Message ----- From: "Leroy Dreyfuss" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, February 16, 2005 4:05 PM Subject: RE: [U2] uv pe
They are coming. We haven't broken any promises. The quarter is onlyweover.
I would have thought a fair number of you folks would have downloaded earlier versions by now as they were on the U2TechConnect Website for a couple of years. We know you all want the latest and greatest featuresthehave to experiment with, and you'll have them with just a little patience. Because they are free evaluation copies, we are required to package them a bit differently, and the U2 group was not the only group involved in the process. We, too, had to wait.
They are nearly ready to be placed on the Web again, and we do regretTotime it has taken to get this far. We will be sure to announce their arrival as soon as they are ready.
Thanks again for waiting.
Regards,
LeRoy F. Dreyfuss Product Manager IBM UniVerse and UniData (U2) Extended Relational Databases IBM Information Management Software Tel: 303-672-1254 Fax: 303-294-4832 Mobile: 720-341-4317 Tie-line: 770-1254 External email: [EMAIL PROTECTED] WWW: http://www.ibm.com/software/data/u2
"Marc Harbeson" <[EMAIL PROTECTED] .com>ccSent by: <[email protected]>, [EMAIL PROTECTED] <[email protected]> stserver.u2ug.orgSubject
of02/15/2005 09:28 RE: [U2] uv pe PM
Please respond to [EMAIL PROTECTED] er.u2ug.org
:-)
I was so mad..... I had just sent the email to IBM asking them where PE was just a few days ago.... and got put off again... till march.
This crap is beyond silly... I can download all kinds of PE versionsofOracle.... <poke poke poke>
Have I lit a big enough fire yet? Where's the gas!?!?
LOL MOVE IT IBM!!!!!!
-----Original Message----- From: [EMAIL PROTECTED] on behalf of Bruce Nichol Sent: Tue 2/15/2005 9:32 PM To: [email protected] Cc: Subject: RE: [U2] uv pe
Goo'day,
HeHe..... At 20:24 15/02/05 -0500, you wrote:
><soapbox> > >IBM's inability to deliver development tools ON TIME makes myself wander
Obviously a typo, but I can't help myself.....(sorry!)
We "wandered" too.....to a different MV.......
>-- >No virus found in this incoming message. >Checked by AVG Anti-Virus. >Version: 7.0.306 / Virus Database: 265.8.8 - Release Date: 14/02/05
Regards,
Bruce Nichol Talon Computer Services ALBURY NSW 2640 Australia
http://www.taloncs.com.au
Tel: +61 (0)411149636 Fax: +61 (0)260232119
If it ain't broke, fix it till it is!
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