Ian Stuart wrote: > > Compare this to OOo response: After being elated about the > success of the JDBC patch in OOo I found a problem updating tables via
> JDBC, so I posted an issue. Not 1 hour later I get a meaningful > response along these lines: This isn't anything specific to OpenOffice, it happens daily in dozens of open source projects. And it completely spoils you for "traditional" software support. ;) I'm now used to being able to talk to the developers of whatever it is I'm using, have learned to ask good questions, and I expect to be taken seriously. Contrast that with having to fight your way through first-level phone support in order to get to someone who *might* know the answer when you have a problem with commercial software. I haven't used the JDBC driver, but I have had issues with UniObjects for Java that were only solved by begging for help here on the list, not through official support channels. -- Wendy Smoak Applications Systems Analyst, Sr. Arizona State University, PA, IRM ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
