John, I have several collection agency customers that run callcenter software (one is on their 3rd system, each time a different vendor & o/s) Typically the client software is windows (but some systems have used wyse terminals) and the server software runs on Solaris, Linux, or Windows (we even had one that ran on Pick). In every case, we had the vendor provide the code to interface from their client to mine. On the wyse terminals we used a product called Faceterm to do windowing & scripted screen scraping & pasting; for PC based clients we have used both Accuterm and Procomm Plus (recently just Accuterm). Since the vendor is providing the client application, I take the view that it is their responsibility to provide the connectivity from their environment to mine. So far every vendor (I have worked with 4 different ones so far) has been able to do this without complaint. Since this always requires changes to the vendors' application, I don't really see any other way to get this done. Neither me nor the vendor is interested in having me hack their source so I can make this modification (and then have them support it?!).
As you suggested, the pick application needs to be logged on and the appropriate program started and waiting at an input prompt. The callcenter application changes windows from their window to the accuterm window, then pushes the appropriate text string into my program. From there is it pretty straight forward. When the agent is done they leave the pick application at the input prompt and switch back to the callcenter application window (usually via a programmed function key or mouse click) and tell the callcenter program that they are ready for another call. /Scott Ballinger Pareto Corporation Edmonds WA USA 206 713 6006 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Hester Sent: Monday, January 09, 2006 3:34 PM To: U2 Users Discussion List Subject: [U2] [UV] Callcenter screen pop We're looking into new call center software and trying to determine to what degree we can integrate incoming call handling with our UV order entry software. Assuming that we've captured either a phone # via caller ID or a customer account number by having them key it in, does anyone know of a way to push this information into a green-screen UV application? The call center software packages we've looked into a Windows based, and we use Accuterm to run our UV applications. The only way I can see this working is if the customer service agent is sitting at the appropriate order entry prompt in the UV application prior to answering the phone (which is acceptable), and the data is then sent to Accuterm (or some other terminal emulator). Has anyone done anything like this? TIA, John -- John Hester System & Network Administrator Momentum Group Inc. (949) 833-8886 x623 http://memosamples.com ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
