Okay solution was easier than falling off a barstool at closing time once
someone cottoned onto what was happening. End users creating a "P" process
and filing it away.

Simply

DELETE XXPROCESS P

And screen dumping is back to it's former glory :) 

G thanks for taking the time to work out how to change the setting, have that
filed away.

Cheers,
Jeff

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Thursday, 7 May 2009 4:20 PM
To: [email protected]
Subject: Re: [U2] Another probably simple SB+ issue.

 Jeff,

What I did was while exiting from the session, there is a small SB+ dialog
box that appears with 3 options, Close,New Session and Re-connect. Above
those buttons, there is a check box which asks - "Save session?" I clicked
that, and exited. When I logged back in, I found the check against Use
Windows Print Drivers option chosen(whatever change I made).

Can you please try and see if that works.

G



 


 

-----Original Message-----
From: Jeff Ritchie <[email protected]>
To: [email protected]
Sent: Thu, 7 May 2009 9:52 am
Subject: RE: [U2] Another probably simple SB+ issue.










G,

Advice at this stage would be not to replicate as there appears to be a bug
in SBClient, i.e. once you get the issue happening there's no way to reverse
it that I know of.

1. Double click an SB+ item to bring up the oonnect screen, the one with the
telephone, computers, satelite et al images.

2. From the top window menu select "File".

3. From the drop down menu select "Print Options".

4. Tick "Use Windows Print Drivers"

5. Click the "OK" button.

Note even after leaving and returning to the "Print Options" window the "Use
Windows Print Drivers" appears unclicked, that's a bug.

6. Connect to an SB+ session, selecting GUI mode.

7. Once in SB+ select a menu to go one down from the first menu you see.

8. You should now be seeing an icon bar below the top drop down menu, think
this may have to be setup.

9. Click on the printer icon to do a page dump and it no longer goes direct
to the printer.

We have managed to reproduce on three machines but no one can work out how to
fix it. Thinking if we canned the whole SB+ thing and went with a web
interface this would be a whole bunch easier in the long run. Of course the
goal here, according to management, is to migrate to Oracle so that's
probably a moot point :(

Cheers,
Jeff

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of apogee79
Sent: Thursday, 7 May 2009 1:47 PM
To: [email protected]
Subject: Re: [U2] Another probably simple SB+ issue.

Hi,

I am not able to duplicate the problem.  Can you please outline the exact
steps. I am not able to find the small printer icon on the top. Is it
application related or SB+ client window related?

G
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