We do similar things in a U2 platform-independent server-centric form in order to support telephony operations in emergency (e.g. 9-1-1) communication centers. We generally use the PBX vendor's native API if it is platform-independent. Our most recent implementations use vendors' JTAPI interfaces with a small Java program, with which we communicate using UniVerse via an inter-process communication mechanism. In addition to JTAPI, we have done Avaya Definity using ASAI, Nortel Meridian, NEC, Matra using CSTA, and others.
The busiest center running this application handles about 80,000 calls per day, although in theory it should be able to handle well over 1,000 calls per second, which is far greater than the capacity of most PBXes. Best regards, Henry Henry P. Unger Hitech Systems, Inc. http://www.hitech.com -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jim Sent: Wednesday, August 26, 2009 7:53 AM To: [email protected] Subject: [U2] Telephony and U2 Importance: High Has anyone implemented Microsoft TAPI in a Universe application? Typical initial requirement: U2 program receives data identifying calling customer/person. U2 user sees customer(s) incoming call on screen, clicks to answer. Incoming phone number allows automatic U2 data display. More elaborate options are needed if the simple things are reliable. I'd be interested in developers who have done this or have already developed U2 software available. Specific user references to discuss their experience would be great. _______________________________________________ U2-Users mailing list [email protected] http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list [email protected] http://listserver.u2ug.org/mailman/listinfo/u2-users
