Increasingly a mature interface does cost money.  There are several issues:
1. Training, using our SB based GUI client interface people need to be
trained to do a lookup with F3, to use tab and enter in particular ways and
so on.  With our web interface people can, in the main, just use it with
very little training.
2. Breadth of use - it follows on from 1, a lot more people within our
customers use our software now it is web based.  Two reasons for that,
firstly they can, instead of buying a database license for each user they
buy connection pooled licenses so there is potential to support a larger
user base for the money.  Even without that you get a larger user base
because the software is easier to use, people get information themselves
rather than asking others to get it for them.
3. Speed of use - we do autocomplete drop downs a lot, people can start
typing and get a matching values, much quicker (if designed properly) than
having to know or find the value to enter.  Essentially the point here is
that there are a lot more UI options you can use.
4. Greater functionality - look at a person's record, click to view their
address on a map, click to get the directions to that place.
5. Flexibility of use - access the same software using an iPad over 3G as
you use in the office from your PC.  Run it on a Mac, a PC, a phone, a
tablet, anything that runs a browser.

The issues are real, it's not just about the application looking pretty it's
about being able to do a whole range of stuff and improve the effectiveness
of a range of users and so save or make the customer money.

George Land
APT Solutions Ltd
U2 UK Distributor 


On 27/04/2011 18:36, "fft2...@aol.com" <fft2...@aol.com> wrote:

> In a message dated 4/27/2011 9:59:18 AM Pacific Daylight Time,
> johnisr...@daytonsuperior.com writes:
> 
> 
>> However, a mature interface can not reasonably be achieved if it is a
>> canned package with vendor support that is still old style.  Even the GUI
>> interface with SB leaves things to be desired.  We are locked into whatever
>> our 
>> vendor supports - writing our oun interface for a large ERP system will
>> simply never happen (thus the vendor is cutting their throat as well as
>> ours), and I see no interest on their end to make this happen.
>> 
> 
> If the canned package does everything your *business* needs to be
> successful, then why would anyone want to upset that business requirement,
> just to 
> make it look pretty ?  See how much money you can spend on a pretty interface
> that doesn't move your bottom line into the black, but rather into the red ?
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