Yes and No. ePortal has been up and running for years.
StoreFront (the on-line ordering) has NEVER been live. I have a due date of next week and tried to get it up and running over the past weekend in case I had issues (which I clearly did). I do not know why Epicor coded it the way they did. It works perfectly in TEST It works perfectly in PILOT I have run compare utilities against everything and cannot find any differences that are not intentional (like the name of the desired account, the web site, etc.) The horribly annoying and confusing thing is it works in TEST and PILOT! All of ePortal works cleanly until it tries to connect to LIVE.DATA. Thanks John -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 1:57 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem I'm guessing you're up and running on your production eportal site, and this is just a new method you're implementing, so the questions below are probably moot - but just in case.... If it's something specific to the Avante account, have you verified: 1) login paragraph in live is the same as in pilot? 2) the workdir in your rgwresp.ini is correct path to your Avante account? 3) the port to your live.data account isn't blocked Other than that, I haven't ever gotten anything useful out of this, but can you set trace and/or verbose levels in rgwresp.ini and see if you get any better information in the redback logs? -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Monday, January 23, 2012 10:16 AM To: 'U2 Users List' Subject: Re: [U2] Redback Connection Problem It is not returning an error to the web page at all (just the generic "500" error message). If I look at the server logs, it is giving a meaningless error stating it basically had a problem on the server and did not finish correctly. I tracked it down to the open2 method that tried to connect to the Avanté account. Everything looks good, so I am at a loss. I build a simple web page that does nothing but attempt to make this connection, and if successful, give the pertinent parameters involved. This works flawlessly in TEST and PILOT, but fails in LIVE. I have a call into Epicor, and have been waiting for a call back for a while now. John -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Cook, Amy Sent: Monday, January 23, 2012 12:54 PM To: U2 Users List Subject: Re: [U2] Redback Connection Problem Hi John, Hopefully you've gotten through to tech support this morning, but if not - what error is it returning to RedBack? Have you compared LOGIN paragraph between live and pilot? Is there any indication in the redback logs? Amy -----Original Message----- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Israel, John R. Sent: Saturday, January 21, 2012 7:53 PM To: 'U2 Users List' Subject: [U2] Redback Connection Problem I have 3 UniData accounts (LIVE.DATA, PILOT.DATA & TEST.DATA). Each has its own web site (live, pilot & test). We are using Redback (U2 Web DE). We are using Epicor's Avanté backend and a HEAVILY customized version of their ePortal web software. Over the past few months, I have developed code in TEST and moved it to PILOT for user testing. Everything works 100% in TEST and PILOT. Today, I loaded everything from PILOT to LIVE (UniData code, web stuff, Redback objects, etc.) There are 2 ways that the web pages connect to UniData: myCart.Open2 account,"SF:oPreOrder" - where myCart is the object account is the ePortal account (sister account to the Avanté account) and oOrder.Open2 accnt,"SF:oOrder",userid,passwd - where oOrder is the object, accnt is the Avanté account userid is the Redback login passwd is the Redback passwd I have never been told the reason for a difference, but it works cleanly in TEST and PILOT , but the 2nd type of connection is failing in LIVE. I have confirmed that the userid and password are correct (the same in TEST and PILOT since Redback is global) and accnt is the intended Avanté account. If I do not get success over the weekend, I will be contacting Epicor for help, but I would REALLY like to get this working before Monday. Any thoughts? John John Israel Senior ERP Developer Dayton Superior Corporation 1125 Byers Rd Miamisburg, OH 45342 Office: 937-866-0711 x44380 Fax: 937-865-9182 johnisr...@daytonsuperior.com This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. 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