Folks:
I really shot myself in the foot on this one. I had intended to indicate we
took this seriously, but I didn't feel it needed to be discussed in this
forum.
IBM really does consider this a very important issue and is working very
hard to rectify this. Yes, we are using a U2 database to track the license
and maintenance data. We have pulled resources from our technical support
group and reassigned them (temporarily) to resolving maintenance issues.
This is painful - as additional technical work is added to the rest of the
department's work queues - but necessary. This is just one indication of
how important this issue is. We do value our clients and want this to work
for you and for IBM.
If you have any concerns about your particular situation, I advise you to
contact your maintenance provider (if a Partner) or your IBM sales rep. If
you have a direct support agreement, you may also get some
direction/assistance by emailing [EMAIL PROTECTED] You may also email me
directly, though I'm not personally directly involved in the project (and
may not be the quickest route to resolution).
I hope we can discontinue this thread on u2-users at this point. I, for
one, appreciate the efforts by everyone in keeping this a technically
focused forum. Please direct any additional comments to me, personally - if
you like.
Again - my apologies.
Wally Terhune
Manager - U2 Advanced Technical Support
IBM Data Management Solutions
Tel: 303.294.4866 Fax: 303.294.4832
[EMAIL PROTECTED]
www.ibm.com/software/data/u2/support - Open, Query, Update, Search -
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