I had a similar problem recently with an app on the Software Center, and I think the best way to handle this is to support the developer publicly replying to comments.
Here is the specification made for the Software Center: https://wiki.ubuntu.com/SoftwareCenter/RatingsAndReviews#Replying_to_a_review_as_the_developer -- Michael Spencer | sonrisesoftware.com On May 27, 2014, at 8:02 AM, Daniel Holbach <daniel.holb...@ubuntu.com> wrote: > Hello everybody, > > Robert brought up a really good point in a discussion recently: how do we > balance ratings and reviews? > > Let's suppose your app had a bug in the first version which was fixed > quickly. For some time it might look to users like it was a problematic app. > > A few topics for discussion as far as I can see: > > - Do we store information on which version of the app a > review/rating was done? Could we do something with that? > - Do we plan to expire ratings and reviews which were > done ages ago? > - Do we know of any other mechanisms which are used > elsewhere? > > Thanks a bunch in advance. > > Have a great day, > Daniel > > -- > Get involved in Ubuntu development! http://packaging.ubuntu.com > Follow @ubuntudev on identi.ca/twitter.com/facebook.com/G+ > > -- > Mailing list: https://launchpad.net/~ubuntu-appstore-developers > Post to : ubuntu-appstore-developers@lists.launchpad.net > Unsubscribe : https://launchpad.net/~ubuntu-appstore-developers > More help : https://help.launchpad.net/ListHelp -- Mailing list: https://launchpad.net/~ubuntu-appstore-developers Post to : ubuntu-appstore-developers@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-appstore-developers More help : https://help.launchpad.net/ListHelp
