This could be a bit difficult to reproduce. It sounds like a config file
got overwritten by the newer package. I notice that this report comes
from before the Hardy release. Have you upgraded to hardy by any chance
and did the same problem occur?
** Changed in: kdepim (Ubuntu)
Status: New => Incomplete
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Kontact / KMail loses cutomsied toolbar / shortcuts during update to KDE 3.5.9.
https://bugs.launchpad.net/bugs/194709
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