the issue was resolved after the user's reinstalling (i hope just 
network-manager, not the entire ubuntu :-)
thank you, mac, feel free to report more bugs as you come across them

** Changed in: network-manager (Ubuntu)
       Status: Incomplete => Invalid

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wireless U/S - nx7400 upgrading from 8.04 -> 8.10
https://bugs.launchpad.net/bugs/293144
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