Public bug reported:
Using Intrepid on a AMD64 laptop, trying to get a stable connection to a
Brother HL-5350N through a Linksys router. Below is a printer troubleshoot
report. I do not know the command line. When I get the message Printer May
Not Be Connected, I've deleted the printer, and reinstalled. Then I can print
for a while until the next time I loose the printer connection.
Thank you, Doug
******************************
Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest HL-5250DN-series (default)>,
'cups_instance': None,
'cups_queue': 'HL-5250DN-series',
'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'socket',
'cups_printer_dict': {'device-uri': u'socket://192.168.1.100:9100',
'printer-info': u'Brother5250DN',
'printer-is-shared': True,
'printer-location': u'192.168.1.100',
'printer-make-and-model': u'Brother HL-5250DN
BR-Script3',
'printer-state': 4,
'printer-state-message': u"recoverable: Network host
'192.168.1.100' is busy; will retry in 30 seconds...",
'printer-state-reasons': [u'connecting-to-device'],
'printer-type': 176212,
'printer-uri-supported':
u'ipp://localhost:631/printers/HL-5250DN-series'},
'cups_printer_remote': False,
'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'BRLanguageLevel': u'L3',
u'BRMediaType': u'Plain',
u'CAPT': u'Fine',
u'Duplex': u'DuplexNoTumble',
u'InputSlot': u'AutoSelect',
u'ManualFeed': u'False',
u'PageRegion': u'Letter',
u'PageSize': u'Letter',
u'ScreenLock': u'True',
u'Sleep': u'PrinterDefault',
u'TonerSaveMode': u'Off'},
u'InstallableOptions': {u'OptionTrays':
u'1Trays'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Printer state reasons):
{'printer-state-message': u"recoverable: Network host '192.168.1.100' is busy;
will retry in 30 seconds...",
'printer-state-reasons': [u'connecting-to-device']}
Page 7 (Error log checkpoint):
{'cups_server_settings': {'DefaultAuthType': 'Basic',
'MaxLogSize': '2000000',
'SystemGroup': 'lpadmin',
'_debug_logging': '1',
'_remote_admin': '0',
'_remote_any': '0',
'_remote_printers': '0',
'_share_printers': '0',
'_user_cancel_any': '0'},
'error_log_checkpoint': 199488}
Page 8 (Print test page):
{'test_page_attempted': True,
'test_page_job_id': [551],
'test_page_job_status': [(False,
546,
'HL-5250DN-series',
'Crosby\xc2\xae G209A 3.30t Alloy Screw Pin Shackle
1/2"',
'Processing',
None),
(False,
547,
'HL-5250DN-series',
'Crosby\xc2\xae G209A 3.30t Alloy Screw Pin Shackle
1/2"',
'Pending',
None),
(False,
548,
'HL-5250DN-series',
'How to Calculate How Many Calories You Need to Eat
to Lose Weight - wikiHow',
'Pending',
None),
(False,
549,
'HL-5250DN-series',
'Watermaker',
'Pending',
None),
(True,
550,
'HL-5250DN-series',
'Order receipt from Genuinedealz.com ($240.10)',
'Pending',
{'attributes-charset': u'utf-8',
'attributes-natural-language': u'en-us',
'copies': 1,
'document-format': u'application/postscript',
'finishings': 3,
'job-hold-until': u'no-hold',
'job-id': 550,
'job-k-octets': 86,
'job-media-sheets-completed': 0,
'job-more-info': u'ipp://localhost:631/jobs/550',
'job-name': u'Order receipt from Genuinedealz.com
($240.10)',
'job-originating-host-name': u'localhost',
'job-originating-user-name': u'doug',
'job-printer-up-time': 1231171508,
'job-printer-uri':
u'ipp://S.V.-Drakus:631/printers/HL-5250DN-series',
'job-priority': 50,
'job-sheets': [u'none', u'none'],
'job-state': 3,
'job-state-reasons': u'none',
'job-uri': u'ipp://localhost:631/jobs/550',
'job-uuid':
u'urn:uuid:3676255e-f9fd-3f0d-7af0-9f4bd4385b72',
'media': u'Letter',
'number-up': 1,
'printer-uri':
u'ipp://localhost/printers/HL-5250DN-series',
'sides': u'two-sided-long-edge',
'time-at-completed': None,
'time-at-creation': 1231143785,
'time-at-processing': None}),
(True,
551,
'HL-5250DN-series',
'Test Page',
'Pending',
{'attributes-charset': u'utf-8',
'attributes-natural-language': u'en-us',
'document-format': u'application/postscript',
'job-hold-until': u'no-hold',
'job-id': 551,
'job-k-octets': 17,
'job-media-sheets-completed': 0,
'job-more-info': u'ipp://localhost:631/jobs/551',
'job-name': u'Test Page',
'job-originating-host-name': u'localhost',
'job-originating-user-name': u'doug',
'job-printer-up-time': 1231171508,
'job-printer-uri':
u'ipp://S.V.-Drakus:631/printers/HL-5250DN-series',
'job-priority': 50,
'job-sheets': [u'none', u'none'],
'job-state': 3,
'job-state-reasons': u'none',
'job-uri': u'ipp://localhost:631/jobs/551',
'job-uuid':
u'urn:uuid:e72bf06d-54f0-3a6e-6c1e-da3bf33a2818',
'printer-uri':
u'ipp://localhost/printers/HL-5250DN-series',
'time-at-completed': None,
'time-at-creation': 1231171464,
'time-at-processing': None})],
'test_page_successful': False}
Page 9 (Error log fetch):
{'error_log': ['D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 14',
'D [05/Jan/2009:11:03:45 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:03:45 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:03:45 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:03:45 -0500] Get-Jobs ipp://localhost/jobs/',
'D [05/Jan/2009:11:03:45 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:03:45 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:03:45 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:03:45 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:03:45 -0500] Create-Printer-Subscription /',
'D [05/Jan/2009:11:03:45 -0500]
cupsdCreateSubscription(con=0x7fb39ddc2150(13), uri="/")',
'D [05/Jan/2009:11:03:45 -0500] pullmethod="ippget"',
'D [05/Jan/2009:11:03:45 -0500] notify-lease-duration=86400',
'D [05/Jan/2009:11:03:45 -0500] notify-time-interval=0',
'D [05/Jan/2009:11:03:45 -0500] cupsdAddSubscription(mask=17800,
dest=(nil)(), job=(nil)(0), uri="(null)")',
'D [05/Jan/2009:11:03:45 -0500] Added subscription 40 for
server',
'I [05/Jan/2009:11:03:45 -0500] Saving subscriptions.conf...',
'D [05/Jan/2009:11:03:45 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:03:46 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:03:46 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:03:46 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:03:46 -0500] Get-Notifications /',
'D [05/Jan/2009:11:03:46 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:03:46 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:03:46 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:03:58 -0500] Report: clients=3',
'D [05/Jan/2009:11:03:58 -0500] Report: jobs=15',
'D [05/Jan/2009:11:03:58 -0500] Report: jobs-active=5',
'D [05/Jan/2009:11:03:58 -0500] Report: printers=1',
'D [05/Jan/2009:11:03:58 -0500] Report: printers-implicit=0',
'D [05/Jan/2009:11:03:58 -0500] Report:
stringpool-string-count=829',
'D [05/Jan/2009:11:03:58 -0500] Report:
stringpool-alloc-bytes=11840',
'D [05/Jan/2009:11:03:58 -0500] Report:
stringpool-total-bytes=18264',
"W [05/Jan/2009:11:04:04 -0500] [Job 546] recoverable: Network
host '192.168.1.100' is busy; will retry in 30 seconds...",
'I [05/Jan/2009:11:04:04 -0500] Saving subscriptions.conf...',
'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Printers',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Classes',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Default',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 14 from
localhost (Domain)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 14 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 14
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 14',
'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST
/printers/HL-5250DN-series HTTP/1.1',
'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:24 -0500] Print-Job
ipp://localhost/printers/HL-5250DN-series',
'D [05/Jan/2009:11:04:24 -0500] add_job:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:24 -0500] Adding default job-sheets values
"none,none"...',
'I [05/Jan/2009:11:04:24 -0500] [Job 551] Adding start banner
page "none".',
'I [05/Jan/2009:11:04:24 -0500] Saving subscriptions.conf...',
'I [05/Jan/2009:11:04:24 -0500] [Job 551] Adding end banner page
"none".',
'I [05/Jan/2009:11:04:24 -0500] [Job 551] File of type
application/postscript queued by "doug".',
'D [05/Jan/2009:11:04:24 -0500] [Job 551] hold_until=0',
'I [05/Jan/2009:11:04:24 -0500] [Job 551] Queued on
"HL-5250DN-series" by "doug".',
'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:24 -0500] Get-Job-Attributes
ipp://localhost/jobs/551',
'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 14 from
localhost (Domain)',
'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 14 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 14
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 14',
'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 14 from
localhost (Domain)',
'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 14 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 14
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 14',
'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 13',
"W [05/Jan/2009:11:04:37 -0500] [Job 546] recoverable: Network
host '192.168.1.100' is busy; will retry in 30 seconds...",
'I [05/Jan/2009:11:04:37 -0500] Saving subscriptions.conf...',
'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Printers',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Classes',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Default',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:05:00 -0500] Report: clients=3',
'D [05/Jan/2009:11:05:00 -0500] Report: jobs=16',
'D [05/Jan/2009:11:05:00 -0500] Report: jobs-active=6',
'D [05/Jan/2009:11:05:00 -0500] Report: printers=1',
'D [05/Jan/2009:11:05:00 -0500] Report: printers-implicit=0',
'D [05/Jan/2009:11:05:00 -0500] Report:
stringpool-string-count=992',
'D [05/Jan/2009:11:05:00 -0500] Report:
stringpool-alloc-bytes=11992',
'D [05/Jan/2009:11:05:00 -0500] Report:
stringpool-total-bytes=21832',
'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:05:08 -0500] Get-Job-Attributes
ipp://localhost/jobs/550',
'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:05:08 -0500] Get-Job-Attributes
ipp://localhost/jobs/551',
'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST /
HTTP/1.1',
'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No
authentication data provided.',
'D [05/Jan/2009:11:05:08 -0500] Cancel-Subscription /',
'D [05/Jan/2009:11:05:08 -0500] cupsdIsAuthorized:
requesting-user-name="doug"',
'I [05/Jan/2009:11:05:08 -0500] Saving subscriptions.conf...',
'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13
status_code=0 (successful-ok)',
'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 13',
'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from
localhost (Domain)',
'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 11',
'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 GET
/admin/log/error_log HTTP/1.1',
'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No
authentication data provided.']}
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/314106
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