Sorry for not being clear.

You are correct John, the cause is that dpkg had an existing lock, this
lock exists from update manager. Which means that the user can not
perform the instruction that they are prompted to do via the popup
window.

The Scenario:

1) User goes to dist upgrade via update manager 
** dpkg now locked **
2) problem occurs with upgrade 
3) popup error message is run with the message that the user should go to a 
terminal and instigate dpkg manually through "sudo apt-get/dpk whatever"
4) User gets error message:
E: Could not get lock /var/lib/dpkg/lock - open (11 Resource temporarily 
unavailable)
E: Unable to lock the administration directory (/var/lib/dpkg/), is another 
process using it?

Having moved a "gui orientated" user to the terminal they then panic or
don't realise that the command has not been successful

when the popup comes up it needs to have the prerequisite of having
released the lock on dpkg.

This bug is only fixed when either the lock is removed when the error
message + instructions are put up or if all these types of errors are
now handled by update-manager.

Thanks

-- 
Update manager Instruction cannot be carried out
https://bugs.launchpad.net/bugs/81464
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