Hi Dominik, Thank you for taking the time to review this bug. I am quite new to Ubuntu bug reporting as an activity so please bear with me while I present a more robust case. In my weak attempt to provide a short-term solution I think I diluted the strength of my message.
Due to the fact that this usability bug prevents the user from taking a next step and completing their intended task I believe it should be reclassified. As it stands, any non-technical user is not likely to expand the details and, in the unlikely event that they do, the language and presentation of the error message is a significant barrier to them recovering from the error. If we take a look at the GNOME Human Interfaces Guidelines on Warning and Error messages (http://library.gnome.org/devel/hig-book/stable /language-errors.html.en) this error message clearly does not conform. There is a difference between a usability bug which prevents a user from completing their task and one where the experience could be improved. This error message definitely falls into the former. A fairly widely used list of usability heuristics (http://www.useit.com/papers/heuristic/heuristic_list.html) includes Error prevention and Help users recognize, diagnose, and recover from error. I suggest that at the very least the short-term solution I propose should be implemented and that a design which includes a more appropriate icon and open and available steps for recovery should be implemented. Sorry I wasted your time the first time! -- Cannot Mount External drive error message is unhelpful https://bugs.launchpad.net/bugs/344839 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
