Theodore Ts'o wrote: > Hyperfitz, > > Can you open a new bug report, please? *Please* don't assume that > just because you have the same symptoms as someone else, that it is the > same bug. > > If two people went to the doctor, both complaining of a headache, one > might just have the flu, and another might have brain cancer. It is > not helpful to conflate the two in a single discussion. > Not sure how helpful this is, but isn't this really a problem with the bug reporting system? Launchpad is used by (at least) 2 distinct groups of people - ordinary users who are reporting a bug, and developers who are trying to fix bugs. From the ordinary users point of view, they don't know what the problem actually is yet - that's why they are reporting a bug. So it makes sense from their perspective to organise bugs by symptoms.
From the developer's point of view, they are thinking more in terms of what the underlying problem is, so it would make sense to organise bugs in that way. (Which in the current system really means one bug report per thread, unless someone has spent a fair amount of time investigating the problem before submitting a report) Maybe what is needed is a more sophisticated bug tracker that distinguishes between symptoms and underlying problem / cure, and lets people view bug reports from either direction as it were. E.g. when you submit a bug, you would search for other people reporting the same symptoms as you, and tag your report as having those symptoms. Developers could then work through the set of bug reports tagged with a given set of symptoms and decide which ones were likely to be caused by the same underlying problem and tag them as related. Where the problem is user error (such as a badly written fstab), the 'problem' tag could direct them to a wiki page about how to fix the 'bug' at their end. This would make the system more useful to users and also take some pressure off developers. Where the problem is an actual bug, the tag would lead to a thread about how the problem is being fixed. andy -- filesystem check fails on boot, but filesystem isn't bad https://bugs.launchpad.net/bugs/48563 You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
