apport information
** Tags added: apport-collected
** Description changed:
Binary package hint: hplip
I am using the HPLIP that comes with Ubuntu 9.10.
I select photos to print through HPLIP, change all the settings to be
photo quality, 6x4 on photo paper through the photo tray and set it to
print. This worked the first time, then it just spewed out A4 pages
with a line or two of garbage (will attach) until I cancelled them all.
I uninstalled HPLIP completely, removed the .hplip folder and
reinstalled HPLIP and then got about 5 photos done before it did the
same again. I tried doing the same again (and removed the printer in
cups and re-detected it) but couldn't get it to print any more.
I have another computer running Ubuntu 9.04 that is working perfectly
(using hplip 3.9.2 -- I can't remember if I installed a new version from
the site or used the standard one, but it is a lower version than the
one in Karmic).
Please let me know if I can provide any further logs etc.
ProblemType: Bug
Architecture: i386
Date: Wed Nov 18 21:08:14 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Lpstat: device for Photosmart_C6300:
hp:/net/Photosmart_C6300_series?zc=HP41ED87
Lsusb:
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Computer Corporation Inspiron 600m
Package: hplip 3.9.8-1ubuntu2
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
Socket 1:
product info: "O2Micro", "SmartCardBus Reader", "V1.0", ""
manfid: 0xffff, 0x0001
PccardctlStatus:
Socket 0:
no card
Socket 1:
5.0V 16-bit PC Card
Subdevice 0 (function 0) [unbound]
PpdFiles: Photosmart_C6300: HP Photosmart c6300 Series hpijs, 3.9.8
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic
root=UUID=1afbd1d9-27d3-46b6-8fb4-73d73b64dbd3 ro quiet splash
ProcEnviron:
LANG=en_NZ.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: hplip
Uname: Linux 2.6.31-14-generic i686
dmi.bios.date: 06/30/2004
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A13
dmi.board.name: 0Y4803
dmi.board.vendor: Dell Computer Corporation
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias:
dmi:bvnDellComputerCorporation:bvrA13:bd06/30/2004:svnDellComputerCorporation:pnInspiron600m:pvr:rvnDellComputerCorporation:rn0Y4803:rvr:cvnDellComputerCorporation:ct8:cvr:
dmi.product.name: Inspiron 600m
dmi.sys.vendor: Dell Computer Corporation
+ ---
+ Architecture: i386
+ CheckboxSubmission: 9b4089922628f20b03231eae82679dfe
+ CheckboxSystem: efd05939b08abfe86caa44c3820f8e56
+ DistroRelease: Ubuntu 10.04
+ LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100113)
+ Lpstat: device for HP-Photosmart-C6300-series:
hp:/net/Photosmart_C6300_series?ip=192.168.0.107
+ Lsusb:
+ Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: Dell Computer Corporation Inspiron 600m
+ Package: cups 1.4.2-6
+ PackageArchitecture: i386
+ Papersize: a4
+ PccardctlIdent:
+ Socket 0:
+ no product info available
+ Socket 1:
+ product info: "O2Micro", "SmartCardBus Reader", "V1.0", ""
+ manfid: 0xffff, 0x0001
+ PccardctlStatus:
+ Socket 0:
+ no card
+ Socket 1:
+ 5.0V 16-bit PC Card
+ Subdevice 0 (function 0) [unbound]
+ PpdFiles: HP-Photosmart-C6300-series: HP Photosmart c6300 Series, hpcups
3.9.12
+ ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed
boot=casper initrd=/casper/initrd.lz quiet splash --
+ ProcEnviron:
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ ProcVersionSignature: Ubuntu 2.6.32-10.14-generic
+ Tags: lucid
+ Uname: Linux 2.6.32-10-generic i686
+ UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
+ dmi.bios.date: 06/30/2004
+ dmi.bios.vendor: Dell Computer Corporation
+ dmi.bios.version: A13
+ dmi.board.name: 0Y4803
+ dmi.board.vendor: Dell Computer Corporation
+ dmi.chassis.type: 8
+ dmi.chassis.vendor: Dell Computer Corporation
+ dmi.modalias:
dmi:bvnDellComputerCorporation:bvrA13:bd06/30/2004:svnDellComputerCorporation:pnInspiron600m:pvr:rvnDellComputerCorporation:rn0Y4803:rvr:cvnDellComputerCorporation:ct8:cvr:
+ dmi.product.name: Inspiron 600m
+ dmi.sys.vendor: Dell Computer Corporation
** Attachment added: "BootDmesg.gz"
http://launchpadlibrarian.net/38125604/BootDmesg.gz
--
[Karmic Regression] Photosmart C6380 spews A4 pages of garbage instead of photos
https://bugs.launchpad.net/bugs/484650
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