I was able to get 3 log files when I duplicated the crash. syncdaemon-exceptions.log was present but it was empty.
Thanks, Dan On Mon, Feb 15, 2010 at 7:31 PM, duanedesign <[email protected]> wrote: > Dan, > I'm sorry to hear Ubuntu One is not working properly for you. If you would > like to help debug the problem that would be greatly appreciated. You can > do the following in order to provide important details that will help > determine the root cause of this issue? > > 1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and > select 'Quit' > > 2) Open Applications->Accessories->Terminal, then run the command: > mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir > ~/.cache/ubuntuone/log > > 3) Run the following in a Terminal to open/create this file: > gedit ~/.config/ubuntuone/syncdaemon.conf > > #Add the following two (2) lines to this file and save: > [__main__] > log_level = DEBUG > > 4) Open Ubuntu One Applications->Internet->Ubuntu One > > 5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One > Folder. Then attach the following logs to this bug: > ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log > /syncdaemon-exceptions.log > > You can attach logs to this bug report by clicking the 'Add Attachment > or patch' button at the bottom of the page. Thank you for filing this > bug report and helping to make Ubuntu better. > > ** Changed in: ubuntuone-client (Ubuntu) > Status: New => Incomplete > > -- > Ubuntu One Fails to Sync, then crashes > https://bugs.launchpad.net/bugs/522393 > You received this bug notification because you are a direct subscriber > of the bug. > > Status in “ubuntuone-client” package in Ubuntu: Incomplete > > Bug description: > Binary package hint: ubuntuone-client > > The Ubuntu One applet will say that it is connected. The nautilus folder > will have the "Connect" button, implying that it is not connected. Both the > applet and sync-daemon processes are running. After a minute or so Apport > pops up to say that Ubuntu One has crashed. This is a new install of 9.10 > with all current updates. I've tried uninstall/reinstall of Ubuntu One and > several reboots. None have worked. > > ProblemType: Bug > .home.dan..cache.ubuntuone.log.syncdaemon.exceptions.log: > > .home.dan..config.ubuntuone.syncdaemon.conf: > [bandwidth_throttling] > on = False > read_limit = 0 > write_limit = 0 > .home.dan..config.ubuntuone.ubuntuone.client.conf: > [ubuntuone] > bookmarked = True > connected = True > connect = 0 > show_applet = 0 > Architecture: i386 > Date: Mon Feb 15 18:15:11 2010 > DistroRelease: Ubuntu 9.10 > InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5) > Package: ubuntuone-client 1.0.3-0ubuntu1 > PackageArchitecture: all > ProcEnviron: > LANG=en_US.UTF-8 > SHELL=/bin/bash > ProcVersionSignature: Ubuntu 2.6.31-19.56-generic > SourcePackage: ubuntuone-client > Uname: Linux 2.6.31-19-generic i686 > XsessionErrors: > (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error: > assertion `src != NULL' failed > (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error: > assertion `src != NULL' failed > (nautilus:1583): Eel-CRITICAL **: eel_preferences_get_boolean: assertion > `preferences_is_initialized ()' failed > (polkit-gnome-authentication-agent-1:1592): GLib-CRITICAL **: > g_once_init_leave: assertion `initialization_value != 0' failed > (nautilus:1801): Eel-CRITICAL **: eel_preferences_get_boolean: assertion > `preferences_is_initialized ()' failed > > To unsubscribe from this bug, go to: > > https://bugs.launchpad.net/ubuntu/+source/ubuntuone-client/+bug/522393/+subscribe > ** Attachment added: "oauth-login.log" http://launchpadlibrarian.net/39250355/oauth-login.log ** Attachment added: "syncdaemon.log" http://launchpadlibrarian.net/39250356/syncdaemon.log ** Attachment added: "syncdaemon-exceptions.log.2010-02-15_20-17-09" http://launchpadlibrarian.net/39250357/syncdaemon-exceptions.log.2010-02-15_20-17-09 -- Ubuntu One Fails to Sync, then crashes https://bugs.launchpad.net/bugs/522393 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
