Could you add an empathy debug log it would help us to debug the issue?
You can get it in the empathy help, debug dialog by selecting butterfly in the
combo, check for informations you don't want to share before adding it there
though and clean those or just copy the chunk before the crash
** Changed in: telepathy-butterfly (Ubuntu)
Status: New => Incomplete
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telepathy-butterfly crashed with AssertionError in append_chunk()
https://bugs.launchpad.net/bugs/461605
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