Is this a BIOS problem? I also cannot get my machine to show the menu. I
am on a USB keyboard, but I know for certain that my BIOS supports it.
Holding down Shift (and even escape) actually makes my machine reboot
itself. I have tried tapping shift in response, but the same outcome
happens. Is there a workaround that can be used?

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Holding shift fails to display grub2 menu
https://bugs.launchpad.net/bugs/425979
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