As per upstream. Marking as invalid.
"Guillaume Desmottes [empathy developer] 2010-05-10 13:41:17 UTC
Thanks for the info.
The first account you created (the one connecting) uses the wrong protocol
(that's telepathy-haze's simple implementation that we should remove from
Empathy as it doesn't work pretty well).
You should be able to connect using the second account. If you can't I suggest
you to open a telepathy-sofiasip bug on bugs.freedesktop.org and attach
tp-sofiasip logs.
Anyway, once you'll have connected your SIP account, you'll still won't be able
to add contacts (because tp-sofiasip doesn't support roster) but you should be
able to call contacts from the "New Call" menu."
** Changed in: empathy (Ubuntu)
Status: Triaged => Invalid
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Video and voice calls for SIP accounts are not possible (grayed out)
https://bugs.launchpad.net/bugs/572932
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