*** This bug is a security vulnerability ***
Public security bug reported:
Instead of thanking users for filing a bug, and making the submission as
easy as possible (a captcha should be enough), Ubuntu creates hurdles
unheard of in any other project:
1) Need to create a full-fledged support account on launchpad, with a (!)
8-character password with numeric and uppercase letters. Why would anyone in
their right mind create and remember such a strong password just for filing a
bug ? Or do you expect users to not create a new password but instead reuse an
old one ? What would the purpose be other than harvesting user's passwords that
can be reused in other services ?
So, this is not only a big annoyance but also a security problem for anyone
intending to file a bug.
2) Requiring an email check for filing a bug
This is a BUG REPORT. If the user wrote a wrong email - that's probably because
he doesn't want to give you the right one, and doesn't want to hear anything
about whether you succeed in fixing the bug or not. For what purpose are you
collecting user's emails ?
3) Instead of allowing a bugreport, you OBLIGE user (actual automatic
redirect to off-site page) to read a long bug-report guide document,
written without any structure by someone that probably didn't understand
that his text would be used for this purpose. What percentage of bug-
reporters really read that document? Did you measure how much time it
takes to read? How about moving the hurdles of bug report sorting from
the USER to the COMPANY. The USER is making you a FAVOR by reporting the
bug. Let him feel that you appreciate that.
4) Searching before filing. How about doing the search offline AFTER bug
filing and then contacting the user about it? And if he doesn't leave a
valid email - than he probably doesn't care. Why would a user want to
search for anything before filing?
Do you want the bug report or not ?
Why make it so hard to file it ?
Hope that you don't set up the email sending by default to "ubuntu and
it's advertisement partners are allowed to send you spam at any time
because you filed a bug with us !"..
** Affects: ubuntu
Importance: Undecided
Status: New
** Tags: annoyance bug difficult redirect report respect ubuntu
** Visibility changed to: Public
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bug filing difficulties annoyance
https://bugs.launchpad.net/bugs/592839
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