thanks for the bug report. can you please install the required codecs
$ sudo apt-get install gstreamer0.10-plugins-ugly-multiverse
gstreamer0.10-ffmpeg
** Changed in: empathy (Ubuntu)
Importance: Undecided => Low
** Changed in: empathy (Ubuntu)
Status: New => Incomplete
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Can't establish audio or video calls
https://bugs.launchpad.net/bugs/608515
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