I believe that the issue is not with any ubuntu package but with the external
drive itself.
Can you test this on a other pc and see if it works properly
also i have a link that may help you to debug your problem
https://wiki.ubuntu.com/DebuggingRemovableDevices
Cheers
** Changed in: ubuntu
Status: New => Incomplete
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Totem movie play opens, but won't play anything
https://bugs.launchpad.net/bugs/626661
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