Users go to help for two reasons: (1) they're confused about something, or (2) they're trying to find something. <https://www.uie.com/articles/online_information/> In both cases, what they need is *one* particular page. Once they're done, they'll close the window.
If they end up in the wrong topic, that's probably a problem with bad information scent. <http://en.wikipedia.org/wiki/Information_foraging#Information_scent> If the help author foresees this problem but can't avoid it, they should include links at the bottom of that topic to the individual pages users may want instead. (For example, in Ubuntu Software Center's help, at the bottom of the "Removing software" topic, I link to the "Why is it asking me to remove several programs together?" topic.) Otherwise, there's a simple way to get back to the table of contents: click the Back button. That's why I suggest getting rid of the table of contents from topic pages. -- In Help, Table of Contents switches from left to right when user selects topic https://bugs.launchpad.net/bugs/507788 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
