Based on your report, this may be a gnome keyring issue and not empathy.
I have subscribed gnome-keyring to get their opinion.
** Also affects: gnome-keyring-manager (Ubuntu)
Importance: Undecided
Status: New
** Changed in: empathy (Ubuntu)
Status: New => Invalid
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https://bugs.launchpad.net/bugs/673974
Title:
No chat window appears when trying to chat with contact
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