I now have a verifyable PDF, straight from the print queue, that crashes a certain Ricoh printer - a Ricoh Aficio AP4510 PS, which isn't exactly your entry-level small printer - it's rated 45K pages per month.
The printer crash *only* happens when: - we print the original document (a PDF) from Evince - we have the printer output non-duplex (the default is to duplex) If we set the print options to the default (i.e. duplex), no crash occurs. I have now personally verified this (no stupid users telling random things in between). We verified the "duplex" or "non duplex" occurence with both Evince (from the original document) and gtklp (with the document that I grabbed from the queue). This gives me 4 new documents in the queue, all bit-by-bit the same; they will have the printer crash due to setting a "non-duplex" option. Let me repeat that in pseudo-code: Original.pdf -> printed from Evince, duplex -> CUPS queue: nocrash1.pdf -> prints Original.pdf -> printed from Evince, simplex -> CUPS queue: crash1.pdf -> crashes printer nocrash1.pdf -> printed with gtklp, duplex -> CUPS queue: nocrash2.pdf -> prints nocrash1.pdf -> printed with gtklp, simplex -> CUPS queue: crash2.pdf -> crashes printer As a check/double/triple-check: nocrash1.pdf, crash1.pdf, nocrash2.pdf and crash2.pdf are bit-by-bit the same, they all have the same md5sum, so the printing options are at stake here. Now the problem is: the document is not exactly for everyones eyes, i.e. I would not like it to be generally available (through Launchpad, for example). On the other hand, it's not exactly Top Secret, so sharing it privately with a couple of developers at Openprinting wouldn't hurt. So my question is: can I send Till . Kamppeter at his Gmail.com account a 546K PDF document that will crash a certain type of printer, when certain printing options are active? Or is there a better place to send such document? I realise that this may end up being a bug in either Evince or the Ricoh PS firmware, but I'd like at least to be able to know what that bug is. ** Attachment removed: "PDF that will not print with the new PDF workflow" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/691130/+attachment/1774777/+files/strick.pdf -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/691130 Title: PDF workflow flawed, crashes printers -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
