I followed this guide: http://www.debianadmin.com/how-to-install-otrs-
open-source-ticket-request-system-in-debian.html
and I have the same problem on Ubuntu 6.10 Server (LAMP) -- the
configuyration menu shown in the screensots on teh website mentioned
above never shows up!
** Changed in: otrs2 (Ubuntu)
Status: Unconfirmed => Confirmed
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Otrs2 package does not properly configures itself
https://bugs.launchpad.net/bugs/105860
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