@Mark Shuttleworth:
>Nonsense, again. Ubuntu has *always* aimed for usability, always gone
 >the extra mile to make it easy to install and easy to embrace and easy
 >to share Linux. I don't think it's cool to be too cool for that mission,
 >but if you are in fact too cool for that mission, please don't denigrate
 >the work of those of us who care about it.

It's not a matter of being "too cool" for the mission  of making Ubuntu
more usable. You've got two types of people complaining about Unity.
Neither is "too cool" to support said mission.

One group has a workstyle for which GNOME 2 is more usable than Unity
and feels abandoned by the disappearance of GNOME 2 (and the fact that
GNOME 3's fallback mode is a less suitable replacement than XFCE), and
some members of that group don't realize that it's GNOME, not Canonical,
that's responsible for there not being a suitably back-compatible
replacement for GNOME 2. I belong to this group (namely, the part of it
that recognizes that the disappearance of GNOME 2 is not Canonical's
fault). I generally agree with them about the usability of Unity (given
that a good part of the OS industry seems to be going to similar
interfaces, a good chunk of the population probably has a work style for
which Unity is usable. For me, however, it's totally unusable). I do,
however, realize that 1) Canonical is pursuing a user base that may have
an easier time with Unity, and 2) it's probably more productive to
complain to the GNOME project, given that it seems much more reasonable
to me for a distribution to switch DE's if it doesn't think its current
DE's interaction model is the best for its target users (given that
users can always go back to the previous DE) than for a DE to suddenly
switch interaction models (given that a DE's core users are the users
that find its interaction model to be the best in the world, and that if
a DE switches models, its original model ceases to be available).

This first group is making a lot of complaints that I think have been
wearing your (and the rest of the Canonical team's) nerves thin, with
unfortunate consequences for the second group.

The second group, I think, is the one you really need to listen to. This
is made up of people (like Tal Liron) that like Unity's interaction
model, but find it lacking in some small way or other (as opposed to the
big ways that I and others in the first group find it lacking). The
important thing about this group is that it is likely to be at least
somewhat representative of the new users you're aiming to acquire
(assuming that the analysis that new users are more likely to be
attracted by Unity is accurate). If you want to solve bug #1, you're
going to have to listen to this group, especially insofar as Microsoft
has implemented the features they're asking for.

The second group is complaining about the fixed launcher (From
screenshots I've seen, the Windows 7 task bar remains movable, as does
the OS X dock) and the minimization issue (Windows has been training 90%
of your potential users for years that the place you click to maximize a
minimized window can also be clicked to minimize it when it's maximized,
and while I haven't used Win7 a lot, I don't think it's changed
anything).

When you receive a complaint about Unity, ask yourself which group it's
coming from. If it's coming from the first group, ignore it. We're just
feeling abandoned (and not really by you) and don't know where to go
next, and that makes people grumpy. If it's coming from the second
group, or from both groups, take it *very* seriously, and ignore it at
your peril, as it could very well be an issue that new users will have
when switching.

@Art Cancro:
>Canonical (and Mark S. in particular) are openly hostile towards the vast 
>majority of Ubuntu users who have a strong dislike for Unity and want it 
>removed, or at least made optional.

It *is* optional. One can install XFCE and forget that Unity even
exists.

>Many of us are now, or will soon be, ex-Ubuntu users.

Why? When Lucid hits end-of-life, I will almost certainly continue using
Ubuntu. I will almost certainly *not*, however,  start using Unity.

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https://bugs.launchpad.net/bugs/882274

Title:
  Community engagement is broken

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