Had the same problem with a Umax Astra 3400 (uses the Plustek backend).
The scanbuttond workaround works a treat. For Corsaire, who was worried
about his parents having to run it from a command line do this:

Use Text Editor to create a new text file and enter the script as
suggested by Nicolas M:

scanbuttond -r 1000000
xsane
killall scanbuttond

save this to the Desktop with the name 'scanner'. In your parent's home
folder create a new folder called '.scanner' (note the preceeding dot).
You then have to select 'Show Hidden Files' from the View menu to be
able to see it (folders whose name starts with a dot are normally not
visible). Copy the text file 'scanner' into the folder '.scanner'.
Finally, right click the file and select 'Properties' and on the
'Permissions' tab place a check mark next to 'Execute' (Allow executing
file as program).

Right-click on 'Applications' on the launch bar and select 'Edit Menus'.
Select the 'Graphics' menu and then click on '+New Item'. In the dialgue
box that appears you need

Type: Applcation
Name: Scanner
Command: /home/Loz/.scanner/scanner
Comment: Launch scanner

(Obviously, change my user name (Loz) for you parents' in the above
command!). You can also click the big 'No Icon' button and select a
suitable icon from those presented. Click 'OK' and make sure there is a
check mark against your newly created 'Scanner' entry - you may also
want to uncheck Xsane Image Scanner, until such times as this is fixed
properly. Lastly, click 'Close'.

Now, when your parents want to scan they simply go to the
Applications>Graphics menu and click 'Scanner' - totally GUI! (The
reason for all the messing about with hidden folders is so that they
don't accidently delete it!)

This is actually much quicker to do than the time it's taken me to type
it all up!

-- 
some usb_devices fault if usb_suspend enabled
https://bugs.launchpad.net/bugs/85488
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