Public bug reported:
Affected system has the following Thunderbird version:
Thunderbird 10.0.2
michael@musca:~ $ lsb_release -rd
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Problem:
>From time to time thunderbird says "Sorry" due to a lacking extention. I
>cannot say sure what triggers the crash, but I think that happens often, when
>new mail arrives.
It crashes regardless of if the user was currently interacting with thunderbird
at that time or not.
The crash occurs from time to time, sometimes it happens early after
thunderbird has started, sometimes thunderbird runs flawlessly for more than a
day without crashing.
The crash sometimes hits me multiple times a day, but I didn't find a sure way
to reproduce it yet.
Expectation:
Thunderbird should not crash due to the lack of display extentions.
I generally expect that it should be able to handle cases when an extention is
not available.
I would also expect that it could run via a remote X connection (for
example through an ssh tunnel) when the display has no special
extentions, but that is only a wish which might be related and not
required to fix that bug.
This is the text which will be forwarded in the thunderbird crash report,
copied from the Details window: (Contained email address has been XXXed for
privacy reason)
---
Add-ons:
{847b3a00-7ab1-11d4-8f02-006008948af5}:1.3.5,dictionary-switcher...@design-noir.de:1.1.5,{782E3D25-61FD-4997-AA8F-D3F18FA92ECC}:0.7.4,de...@dictionaries.addons.mozilla.org:2.0.2,{2bc419d0-6cf3-11da-8494-000a95be0946}:1.2.4,en...@dictionaries.addons.mozilla.org:1.19.1,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.2.1,{ad7d8a66-253b-11dc-977c-000c29a3126e}:0.8.38,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0
BuildID: 20120216171247
CrashTime: 1330687239
EMCheckCompatibility: true
Email: xxx...@xxxxxxxx.de
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1330331936
Notes: GLXtest process failed (exited with status 1): GLX extension missing
ProductName: Thunderbird
SecondsSinceLastCrash: 95053
StartupTime: 1330684490
Theme: classic/1.0
Throttleable: 1
Vendor:
Version: 10.0.2
This report also contains technical information about the state of the
application when it crashed.
---
michael@musca:~ $ xdpyinfo
name of display: :0.0
version number: 11.0
vendor string: The X.Org Foundation
vendor release number: 10706000
X.Org version: 1.7.6
maximum request size: 16777212 bytes
motion buffer size: 256
bitmap unit, bit order, padding: 32, LSBFirst, 32
image byte order: LSBFirst
number of supported pixmap formats: 7
supported pixmap formats:
depth 1, bits_per_pixel 1, scanline_pad 32
depth 4, bits_per_pixel 8, scanline_pad 32
depth 8, bits_per_pixel 8, scanline_pad 32
depth 15, bits_per_pixel 16, scanline_pad 32
depth 16, bits_per_pixel 16, scanline_pad 32
depth 24, bits_per_pixel 32, scanline_pad 32
depth 32, bits_per_pixel 32, scanline_pad 32
keycode range: minimum 8, maximum 255
focus: window 0x580437b, revert to Parent
number of extensions: 25
BIG-REQUESTS
Composite
DAMAGE
DOUBLE-BUFFER
DPMS
DRI2
Generic Event Extension
MIT-SCREEN-SAVER
MIT-SHM
RANDR
RECORD
RENDER
SECURITY
SHAPE
SYNC
X-Resource
XC-MISC
XFIXES
XFree86-DGA
XFree86-VidModeExtension
XINERAMA
XInputExtension
XKEYBOARD
XTEST
XVideo
default screen number: 0
number of screens: 1
screen #0:
dimensions: 1680x1050 pixels (444x277 millimeters)
resolution: 96x96 dots per inch
depths (7): 24, 1, 4, 8, 15, 16, 32
root window id: 0x69
depth of root window: 24 planes
number of colormaps: minimum 1, maximum 1
default colormap: 0x20
default number of colormap cells: 256
preallocated pixels: black 0, white 16777215
options: backing-store NO, save-unders NO
largest cursor: 64x64
current input event mask: 0xfac033
KeyPressMask KeyReleaseMask EnterWindowMask
LeaveWindowMask KeymapStateMask ExposureMask
StructureNotifyMask SubstructureNotifyMask SubstructureRedirectMask
FocusChangeMask PropertyChangeMask ColormapChangeMask
number of visuals: 3
default visual id: 0x21
visual:
visual id: 0x21
class: TrueColor
depth: 24 planes
available colormap entries: 256 per subfield
red, green, blue masks: 0xff0000, 0xff00, 0xff
significant bits in color specification: 8 bits
visual:
visual id: 0x22
class: DirectColor
depth: 24 planes
available colormap entries: 256 per subfield
red, green, blue masks: 0xff0000, 0xff00, 0xff
significant bits in color specification: 8 bits
visual:
visual id: 0x67
class: TrueColor
depth: 32 planes
available colormap entries: 256 per subfield
red, green, blue masks: 0xff0000, 0xff00, 0xff
significant bits in color specification: 8 bits
** Affects: thunderbird (Ubuntu)
Importance: Undecided
Status: New
** Description changed:
-
Affected system has the following Thunderbird version:
Thunderbird 10.0.2
michael@musca:~ $ lsb_release -rd
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Problem:
From time to time thunderbird says "Sorry" due to a lacking extention. I
cannot say sure what triggers the crash, but I think that happens often, when
new mail arrives.
It crashes regardless of if the user was currently interacting with
thunderbird at that time or not.
+ The crash occurs from time to time, sometimes it happens early after
thunderbird has started, sometimes thunderbird runs flawlessly for more than a
day without crashing.
Expectation:
- Thunderbird should not crash.
+ Thunderbird should not crash due to the lack of display extentions.
I generally expect that it should be able to handle cases when an extention
is not available.
I would also expect that it could run via a remote X connection (for
example through an ssh tunnel) when the display has no special
extentions, but that is only a wish which might be related and not
required to fix that bug.
-
This is the text which will be forwarded in the thunderbird crash report:
(Contained email address has been XXXed for privacy reason)
---
Add-ons:
{847b3a00-7ab1-11d4-8f02-006008948af5}:1.3.5,dictionary-switcher...@design-noir.de:1.1.5,{782E3D25-61FD-4997-AA8F-D3F18FA92ECC}:0.7.4,de...@dictionaries.addons.mozilla.org:2.0.2,{2bc419d0-6cf3-11da-8494-000a95be0946}:1.2.4,en...@dictionaries.addons.mozilla.org:1.19.1,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.2.1,{ad7d8a66-253b-11dc-977c-000c29a3126e}:0.8.38,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0
BuildID: 20120216171247
CrashTime: 1330687239
EMCheckCompatibility: true
Email: xxx...@xxxxxxxx.de
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1330331936
Notes: GLXtest process failed (exited with status 1): GLX extension missing
-
ProductName: Thunderbird
SecondsSinceLastCrash: 95053
StartupTime: 1330684490
Theme: classic/1.0
Throttleable: 1
- Vendor:
+ Vendor:
Version: 10.0.2
This report also contains technical information about the state of the
application when it crashed.
---
The crash happens often, from time to time, but I didn't find a sure way
to reproduce it yet.
-
michael@musca:~ $ xdpyinfo
name of display: :0.0
version number: 11.0
vendor string: The X.Org Foundation
vendor release number: 10706000
X.Org version: 1.7.6
maximum request size: 16777212 bytes
motion buffer size: 256
bitmap unit, bit order, padding: 32, LSBFirst, 32
image byte order: LSBFirst
number of supported pixmap formats: 7
supported pixmap formats:
- depth 1, bits_per_pixel 1, scanline_pad 32
- depth 4, bits_per_pixel 8, scanline_pad 32
- depth 8, bits_per_pixel 8, scanline_pad 32
- depth 15, bits_per_pixel 16, scanline_pad 32
- depth 16, bits_per_pixel 16, scanline_pad 32
- depth 24, bits_per_pixel 32, scanline_pad 32
- depth 32, bits_per_pixel 32, scanline_pad 32
+ depth 1, bits_per_pixel 1, scanline_pad 32
+ depth 4, bits_per_pixel 8, scanline_pad 32
+ depth 8, bits_per_pixel 8, scanline_pad 32
+ depth 15, bits_per_pixel 16, scanline_pad 32
+ depth 16, bits_per_pixel 16, scanline_pad 32
+ depth 24, bits_per_pixel 32, scanline_pad 32
+ depth 32, bits_per_pixel 32, scanline_pad 32
keycode range: minimum 8, maximum 255
focus: window 0x580437b, revert to Parent
number of extensions: 25
- BIG-REQUESTS
- Composite
- DAMAGE
- DOUBLE-BUFFER
- DPMS
- DRI2
- Generic Event Extension
- MIT-SCREEN-SAVER
- MIT-SHM
- RANDR
- RECORD
- RENDER
- SECURITY
- SHAPE
- SYNC
- X-Resource
- XC-MISC
- XFIXES
- XFree86-DGA
- XFree86-VidModeExtension
- XINERAMA
- XInputExtension
- XKEYBOARD
- XTEST
- XVideo
+ BIG-REQUESTS
+ Composite
+ DAMAGE
+ DOUBLE-BUFFER
+ DPMS
+ DRI2
+ Generic Event Extension
+ MIT-SCREEN-SAVER
+ MIT-SHM
+ RANDR
+ RECORD
+ RENDER
+ SECURITY
+ SHAPE
+ SYNC
+ X-Resource
+ XC-MISC
+ XFIXES
+ XFree86-DGA
+ XFree86-VidModeExtension
+ XINERAMA
+ XInputExtension
+ XKEYBOARD
+ XTEST
+ XVideo
default screen number: 0
number of screens: 1
screen #0:
- dimensions: 1680x1050 pixels (444x277 millimeters)
- resolution: 96x96 dots per inch
- depths (7): 24, 1, 4, 8, 15, 16, 32
- root window id: 0x69
- depth of root window: 24 planes
- number of colormaps: minimum 1, maximum 1
- default colormap: 0x20
- default number of colormap cells: 256
- preallocated pixels: black 0, white 16777215
- options: backing-store NO, save-unders NO
- largest cursor: 64x64
- current input event mask: 0xfac033
- KeyPressMask KeyReleaseMask EnterWindowMask
- LeaveWindowMask KeymapStateMask ExposureMask
- StructureNotifyMask SubstructureNotifyMask
SubstructureRedirectMask
- FocusChangeMask PropertyChangeMask ColormapChangeMask
- number of visuals: 3
- default visual id: 0x21
- visual:
- visual id: 0x21
- class: TrueColor
- depth: 24 planes
- available colormap entries: 256 per subfield
- red, green, blue masks: 0xff0000, 0xff00, 0xff
- significant bits in color specification: 8 bits
- visual:
- visual id: 0x22
- class: DirectColor
- depth: 24 planes
- available colormap entries: 256 per subfield
- red, green, blue masks: 0xff0000, 0xff00, 0xff
- significant bits in color specification: 8 bits
- visual:
- visual id: 0x67
- class: TrueColor
- depth: 32 planes
- available colormap entries: 256 per subfield
- red, green, blue masks: 0xff0000, 0xff00, 0xff
- significant bits in color specification: 8 bits
+ dimensions: 1680x1050 pixels (444x277 millimeters)
+ resolution: 96x96 dots per inch
+ depths (7): 24, 1, 4, 8, 15, 16, 32
+ root window id: 0x69
+ depth of root window: 24 planes
+ number of colormaps: minimum 1, maximum 1
+ default colormap: 0x20
+ default number of colormap cells: 256
+ preallocated pixels: black 0, white 16777215
+ options: backing-store NO, save-unders NO
+ largest cursor: 64x64
+ current input event mask: 0xfac033
+ KeyPressMask KeyReleaseMask EnterWindowMask
+ LeaveWindowMask KeymapStateMask ExposureMask
+ StructureNotifyMask SubstructureNotifyMask SubstructureRedirectMask
+ FocusChangeMask PropertyChangeMask ColormapChangeMask
+ number of visuals: 3
+ default visual id: 0x21
+ visual:
+ visual id: 0x21
+ class: TrueColor
+ depth: 24 planes
+ available colormap entries: 256 per subfield
+ red, green, blue masks: 0xff0000, 0xff00, 0xff
+ significant bits in color specification: 8 bits
+ visual:
+ visual id: 0x22
+ class: DirectColor
+ depth: 24 planes
+ available colormap entries: 256 per subfield
+ red, green, blue masks: 0xff0000, 0xff00, 0xff
+ significant bits in color specification: 8 bits
+ visual:
+ visual id: 0x67
+ class: TrueColor
+ depth: 32 planes
+ available colormap entries: 256 per subfield
+ red, green, blue masks: 0xff0000, 0xff00, 0xff
+ significant bits in color specification: 8 bits
--
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Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/944731
Title:
Thunderbird crashes from time to time - GLXtest process failed
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/944731/+subscriptions
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