** Description changed:
+ [Impact]
+ The X and compiz apport hooks direct users to Ask Ubuntu for technical
support before filing a bug report. However, this results in many users going
to AskUbuntu for problems that the AskUbuntu gang feel unable to help with.
+
+ [Development Fix]
+ No changes required for development. The Ubuntu-X team provides support for
users of the development release.
+
+ [Stable Fix]
+ * Point user to all technical support options, not just Ask Ubuntu
specifically.
+ * Reword recommendation to explain why technical support should be used first.
+ * Add a 'referred-by-support' tag so triagers can give those bugs priority
attention.
+ * Provide an option to just file the bug, for cases where the user knows they
don't need technical support.
+
+ [Test Case]
+ 1. ubuntu-bug xorg
+ 2. Follow dialog through to the technical support page
+ 3. Pick "Please point me to where I can get technical support."
+
+ Broken Behavior: Dialog pops up pointing user to http://askubuntu.com.
+ Fixed Behavior: Dialog pops up pointing user to
http://www.ubuntu.com/support.
+
+ [Regression Potential]
+ As this is a change to the xorg apport hook, technical problems to look for
include irregularities in bug reporting against compiz, unity, or any xorg
package. Testing that filing a bug and going past the aforementioned dialogs
should be sufficient to prove the change works without regression.
+
+ Non-technical problems to watch for are if users with X problems are
+ more likely or less likely to get the help they need with this change in
+ place. For example, by pointing them to a generic support page rather
+ than a specific help site, will they simply give up, or will they drill
+ down and find the help they need? (From my review, only the AskUbuntu
+ link resulted in actually relevant and effective advice, but even there
+ was kind of hit or miss. So this change may result in a huge regression
+ on this count, but we'll see.)
+
+ [Original Report]
"Ask Ubuntu is the best place to get free technical support"
While this is sort of true it's vague. Bug reports and crashers are
offtopic for a Q+A site, so they are usually closed pretty fast and the
user is sent to launchpad so that their bug can be properly handled, so
Apport probably shouldn't send people there at all.
Perhaps just linking to http://www.ubuntu.com/support/community is best.
** Also affects: xdiagnose (Ubuntu Precise)
Importance: Undecided
Status: New
** Also affects: xdiagnose (Ubuntu Quantal)
Importance: Undecided
Status: Confirmed
** Changed in: xdiagnose (Ubuntu Quantal)
Status: Confirmed => Triaged
** Changed in: xdiagnose (Ubuntu Quantal)
Importance: Undecided => Wishlist
** Changed in: xdiagnose (Ubuntu Precise)
Status: New => Won't Fix
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https://bugs.launchpad.net/bugs/991602
Title:
Apport's recommendation of Ask Ubuntu is vague
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