Support for the HP LaserJet Enterprise 500 color M551 got introduced in
HPLIP 3.11.10. Problem is that the PPD does not contain "Enterprise" in
the printer name. You can find the corrrect PPD when changing the driver
and choosing the "HP LaserJet 500 color M551" from the list.
Please run the following commands so that we know how the printer
identifies itself:
sudo /usr/lib/cups/backend/dnssd
sudo /usr/lib/cups/backend/snmp
sudo /usr/lib/cups/backend/usb
and post the output here.
If the printer reports "Enterprise" in its name, this is clearly a bug
in HPLIP.
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
** Changed in: hplip
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Importance: Undecided => Medium
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https://bugs.launchpad.net/bugs/1014478
Title:
No PPD available for HP LaserJet Enterprise 500 Color m551
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