** Description changed:
I 'purchased' Command & Conquer Tiberium Alliances from the software
center. The package failed to install. It's now unclear what I'm
supposed to do to get my purchase onto my system. The software center
app has a status indicator that says "Installing...", but that seems
incorrect (download failed). There is a "Buy..." button, do I have to
buy my purchase again? If I'd paid money for this app I'd be annoyed
that I have to buy it again - I certainly wouldn't want to be charged
twice. I expected to see a "please try again" button or something
similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch
https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages
The requested URL returned error: 401
, W:Failed to fetch
https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages
The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones
used instead.
- ProblemType: Bug
- DistroRelease: Ubuntu 12.04
- Package: software-center 5.2.1
- ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16
- Uname: Linux 3.2.0-24-generic x86_64
- NonfreeKernelModules: nvidia
- ApportVersion: 2.0.1-0ubuntu7
- Architecture: amd64
- Date: Wed May 16 10:39:31 2012
- InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Beta amd64 (20100901.1)
- PackageArchitecture: all
- ProcEnviron:
- TERM=xterm
- PATH=(custom, user)
- LANG=en_US.UTF-8
- SHELL=/bin/bash
- SourcePackage: software-center
- UpgradeStatus: Upgraded to precise on 2012-01-26 (110 days ago)
+ <https://wiki.ubuntu.com/SoftwarePackageOperations#download-failed>:
+ "If, during an installation or update, a package fails to download
+ (ERROR_PACKAGE_DOWNLOAD_FAILED), then: 1. If the computer is no longer
+ connected to the Internet, an error alert should appear. It should have
+ ... buttons “Cancel” and “Try Again”."
** Changed in: software-center (Ubuntu)
Status: Confirmed => Triaged
** Changed in: software-center (Ubuntu)
Assignee: Matthew Paul Thomas (mpt) => (unassigned)
** Description changed:
I 'purchased' Command & Conquer Tiberium Alliances from the software
center. The package failed to install. It's now unclear what I'm
supposed to do to get my purchase onto my system. The software center
app has a status indicator that says "Installing...", but that seems
incorrect (download failed). There is a "Buy..." button, do I have to
buy my purchase again? If I'd paid money for this app I'd be annoyed
that I have to buy it again - I certainly wouldn't want to be charged
twice. I expected to see a "please try again" button or something
similar, but if it exists I can't find it.
Here's the text in the error dialog:
W:Failed to fetch
https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-amd64/Packages
The requested URL returned error: 401
, W:Failed to fetch
https://private-ppa.launchpad.net/commercial-ppa-uploaders/tiberiumalliances/ubuntu/dists/precise/main/binary-i386/Packages
The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones
used instead.
<https://wiki.ubuntu.com/SoftwarePackageOperations#download-failed>:
"If, during an installation or update, a package fails to download
(ERROR_PACKAGE_DOWNLOAD_FAILED), then: 1. If the computer is no longer
connected to the Internet, an error alert should appear. It should have
... buttons “Cancel” and “Try Again”."
+
+ <https://wiki.ubuntu.com/SoftwareCenter#software-item-screen-state-
+ installed>: "...a button at the trailing end: “Buy…” if installation
+ requires sign-in and payment, “Install…” if it requires sign-in only, or
+ “Install” if it requires neither."
** Summary changed:
- Next step unclear after failed download
+ No option to try again and button still says "Buy" after failed download
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https://bugs.launchpad.net/bugs/1000262
Title:
No option to try again and button still says "Buy" after failed
download
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