Public bug reported:
release: 12.04
package: linux-image-3.2.0-23-generic
expected: keyboard/trackpad respond to input
instead: keyboard/trackpad do not respond to input
Recently purchased the HP DM1-4010us. A nice little machine with the AMD
E-450.
Unfortunately, it appears there is a bug that is triggered when
temperature gets too high after some amount of activity, usually USB
access for me. It freezes the built-in keyboard and trackpad. I have to
restart or suspend/resume to get them back. Attaching a USB keyboard or
mouse works fine. Laptop works normally otherwise. While the
temperature doesn't get extreme it does seem that the problem becomes
worse once the computer has reached its operating temperature -- around
60C. There are some bug reports out on the Linux bug tracker that link
problems with the internal i8042 controller module and the thermal or
battery module.
Thus began a series of attempted configurations to resolve the problem.
Different configurations:
I tried numerous distributions. All exhibited the issue to some extent. The
difference between distos running a 2.6.32 kernel (Debian) and more recent
kernels (3.2) were slight. Both resulting a a frozen keyboard/trackpad after
short amount of time and activity.
How to consistently trigger the problem:
Insert a USB drive, mount drive on /mnt/temp
dd if=/dev/zero of=/mnt/temp/zero.txt bs=1M count=1000
This isn't the only way -- normal activity will cause it to stop
responding -- this just speeds up the process.
On my machine, using dd to generate a bunch of USB disk traffic locks up
the keyboard/trackpad immediately. Note that the fn key for wireless and
brightness are still working. Also, the operating temperature does
effect the time it takes to lockup -- basically it it has come up to
operating temperature the lockup will happen with almost no additional
activity. But if it been off for a while using dd (above) will cause the
freeze.
My notes on troubleshooting so far:
A solution offered on the HP forums notes you can pass the kernel a command to
turn off the thermal controls of the kernel and rely on the BIOS instead (add
thermal.off=1). This didn't work for me. On distos where thermal, ac, and
battery are build as modules, I have removed them and then removed and reload
the psamouse module. It brings the keyboard/trackpad back to life for a short
period of time and then stops responding again. I've tested this running Fedora
17, Debian Squeeze, Ubuntu 12.04, and the SysRescueCd. Usually from a live USB
drive but also from the HD.
I've put it through it's paces and temperature setting don't seem to
have any effect. Also, still getting a few odd kernel warnings which
I'll pull out here.
...
DMI: Hewlett-Packard HP Pavilion dm1 Notebook PC/3387, BIOS F.14 2/13/2012
...
ACPI: acpi_idle registered with cpuidle
[Firmware Bug]: Invalid critical threshold (0)
thermal LNXTHERM:00: registered as thermal_zone0
ACPI: Thermal Zone [THRM] (64 C)
GHES: HEST is not enabled!
...
It appears the Thermal event is not triggering the freeze -- keyboard
and touch pad now freezing regularly even though temp is moderate and
reports ok:
Thermal 0: ok, 63.0 degrees C
Thermal 0: trip point 0 switches to mode hot at temperature 100.0 degrees C
Thermal 0: trip point 1 switches to mode passive at temperature 97.0 degrees C
No combination of BIOS setting and thermal.off=1 seems to make any
difference. The devices continue to stop responding. I stopped using the
install on my hard drive and am now using a live USB version. Doesn't
seem to make any difference. Think I need to start with whatever driver
is controlling the touch pad/keyboard and work from there.
Trying acpi=off really breaks things -- can't boot of the usb drive. It
appears this laptop relies heavily on acpi for normal operation.
Trying psmouse.proto=imps -- still freezes
At this point I noticed that the f12-mapped to wireless and the f2 and
f3 key (brightness) work while the keyboard is "frozen". This definitely
looks like something going on in kernel/user space -- not hardware
breakage. Also, noticed the keyboard and mouse coming back for a couple
seconds and then freezing up again though it doesn't happen often and
freezes very quickly again. Changing the setting for fn key control in
the BIOS, unfortunately, has no effect.
Timing of the freeze definitely temperature related, but at no time does
the laptop reach any sort of critical temperature. Stays in the 59-64C
range.
More odd behavior -- once the machine locks up, it will lock up again
very quickly after the next reboot. Doesn't matter if I shutdown and
power the machine off to reboot. If I remove the battery and re-insert
it, however, it will reset and it take a while for the lockup to occur
again. Then it's back to locking up soon after a soft-reboot. Why would
the battery be linked to this behavior? Or perhaps a red herring -- I
haven't tested that extensively. This may just be letting the laptop
cool of a little. Again -- it never gets too hot but once it reaches
operating temperature, the freezes are almost immediately after reboot.
Again booted Ubuntu -- install this time. After keyboard/touchpad froze
did a rmmod psmouse. Took a while to register and then flooded terminal
with repeated key. Dmesg shows :
atkbd serio0: Spurious ACK on isa0060/serio0. Some program might be
trying access hardware directly.
Can't get keyboard/touchpad restarted without a reboot or
suspend/resume. HP FN Keys are working.
Again, looks like some combination of resource collision between
something in ACPI and the i8042 kernel space.
Attempted a series of kernel mode setting by themselves and in
combination for i8042:
i8042.nomux
i8042.notimeout
i8042.reset
i8042.dumbkbd
None of these setting resolved the issue.
After a while the freeze happens so quickly that the i8042 module
doesn't look like it can initialize the devices. For example tried to
pas i8042.reset with no effect:
[ 33.632233] input: PS/2 Synaptics TouchPad as
/devices/platform/i8042/serio1/input/input13
[ 33.832101] psmouse serio1: Failed to enable mouse on isa0060/serio1
It's really odd how the devices can freeze and lockup again -- if I knew
what was getting released and then causing the lockup I think I could
get somewhere. For instance, started with keyboard/trackpad frozen, then
it kicks a couple messages (see below) and then the keyboard/trackpad
are working again (but freeze again soon after):
[ 36.860195] input: PS/2 Generic Mouse as
/devices/platform/i8042/serio1/input/input13
[ 37.060096] psmouse serio1: Failed to enable mouse on isa0060/serio1
[ 433.522028] psmouse serio1: Mouse at isa0060/serio1/input0 lost
synchronization, throwing 2 bytes away.
another example:
psmouse serio1: TouchPad at isa0060/serio1/input0 lost synchronization,
throwing 1 byte away
atkbd serio0: Spurious ACK on isa0060/serio0. Some program might be trying
access hardware directly.
Sometimes after reload and reset it thinks the isa0060/serio1/input0 is
a "Generic PS/2" though earlier it's been detecting it as a Synaptic.
And it just froze up on me -- switching to USB.
I'm stuck. Let me know if you need any additional information or
testing -- though I may just have to send this back to HP and find a
laptop that has better Linux support.
Meanwhile in Windows:
The install of Windows seems to work without any issues for the most part but
I've now seen it lock up once on a reboot from Linux -- but after waiting a
little bit with a frozen keyboard/trackpad it started working normally. It
appears the Windows drivers know how to circumvent the problem.
Hardware Info:
Output of lsmod -v:
00:00.0 Host bridge: Advanced Micro Devices [AMD] Family 14h Processor Root
Complex
Subsystem: Advanced Micro Devices [AMD] Pavilion DM1Z-3000 Host bridge
Flags: bus master, 66MHz, medium devsel, latency 32
00:01.0 VGA compatible controller: ATI Technologies Inc Device 9806 (prog-if 00
[VGA controller])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, fast devsel, latency 0, IRQ 41
Memory at e0000000 (32-bit, prefetchable) [size=256M]
I/O ports at 4000 [size=256]
Memory at f0300000 (32-bit, non-prefetchable) [size=256K]
Expansion ROM at <unassigned> [disabled]
Capabilities: [50] Power Management version 3
Capabilities: [58] Express Root Complex Integrated Endpoint, MSI 00
Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010
<?>
Kernel driver in use: radeon
00:01.1 Audio device: ATI Technologies Inc Wrestler HDMI Audio [Radeon HD
6250/6310]
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, fast devsel, latency 0, IRQ 43
Memory at f0344000 (32-bit, non-prefetchable) [size=16K]
Capabilities: [50] Power Management version 3
Capabilities: [58] Express Root Complex Integrated Endpoint, MSI 00
Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010
<?>
Kernel driver in use: snd_hda_intel
00:04.0 PCI bridge: Advanced Micro Devices [AMD] Family 14h Processor Root Port
(prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0
Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
I/O behind bridge: 00001000-00001fff
Memory behind bridge: f0400000-f05fffff
Prefetchable memory behind bridge: 00000000f0600000-00000000f07fffff
Capabilities: [50] Power Management version 3
Capabilities: [58] Express Root Port (Slot+), MSI 00
Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [b0] Subsystem: Advanced Micro Devices [AMD] Device 1234
Capabilities: [b8] HyperTransport: MSI Mapping Enable+ Fixed+
Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010
<?>
Kernel driver in use: pcieport
00:11.0 SATA controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 SATA Controller
[AHCI mode] (prog-if 01 [AHCI 1.0])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 19
I/O ports at 4118 [size=8]
I/O ports at 4124 [size=4]
I/O ports at 4110 [size=8]
I/O ports at 4120 [size=4]
I/O ports at 4100 [size=16]
Memory at f034e000 (32-bit, non-prefetchable) [size=1K]
Capabilities: [70] SATA HBA v1.0
Capabilities: [a4] PCI Advanced Features
Kernel driver in use: ahci
00:12.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0
Controller (prog-if 10 [OHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
Memory at f034d000 (32-bit, non-prefetchable) [size=4K]
Kernel driver in use: ohci_hcd
00:12.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI
Controller (prog-if 20 [EHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 17
Memory at f034c000 (32-bit, non-prefetchable) [size=256]
Capabilities: [c0] Power Management version 2
Capabilities: [e4] Debug port: BAR=1 offset=00e0
Kernel driver in use: ehci_hcd
00:13.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0
Controller (prog-if 10 [OHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
Memory at f034b000 (32-bit, non-prefetchable) [size=4K]
Kernel driver in use: ohci_hcd
00:13.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI
Controller (prog-if 20 [EHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 17
Memory at f034a000 (32-bit, non-prefetchable) [size=256]
Capabilities: [c0] Power Management version 2
Capabilities: [e4] Debug port: BAR=1 offset=00e0
Kernel driver in use: ehci_hcd
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 42)
Subsystem: Hewlett-Packard Company Device 3387
Flags: 66MHz, medium devsel
Kernel driver in use: piix4_smbus
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA) (rev 40)
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, slow devsel, latency 32, IRQ 16
Memory at f0340000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [50] Power Management version 2
Kernel driver in use: snd_hda_intel
00:14.3 ISA bridge: ATI Technologies Inc SB7x0/SB8x0/SB9x0 LPC host controller
(rev 40)
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 0
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge (rev 40)
(prog-if 01 [Subtractive decode])
Flags: bus master, 66MHz, medium devsel, latency 64
Bus: primary=00, secondary=02, subordinate=02, sec-latency=64
00:15.0 PCI bridge: ATI Technologies Inc SB700/SB800 PCI to PCI bridge (PCIE
port 0) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0
Bus: primary=00, secondary=03, subordinate=06, sec-latency=0
I/O behind bridge: 00003000-00003fff
Memory behind bridge: f0200000-f02fffff
Prefetchable memory behind bridge: 00000000f0000000-00000000f00fffff
Capabilities: [50] Power Management version 3
Capabilities: [58] Express Root Port (Slot-), MSI 00
Capabilities: [a0] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [b0] Subsystem: ATI Technologies Inc Device 0000
Capabilities: [b8] HyperTransport: MSI Mapping Enable+ Fixed+
Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010
<?>
Kernel driver in use: pcieport
00:15.1 PCI bridge: ATI Technologies Inc SB700/SB800 PCI to PCI bridge (PCIE
port 1) (prog-if 00 [Normal decode])
Flags: bus master, fast devsel, latency 0
Bus: primary=00, secondary=07, subordinate=07, sec-latency=0
I/O behind bridge: 00002000-00002fff
Prefetchable memory behind bridge: 00000000f0100000-00000000f01fffff
Capabilities: [50] Power Management version 3
Capabilities: [58] Express Root Port (Slot-), MSI 00
Capabilities: [a0] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [b0] Subsystem: ATI Technologies Inc Device 0000
Capabilities: [b8] HyperTransport: MSI Mapping Enable+ Fixed+
Capabilities: [100] Vendor Specific Information: ID=0001 Rev=1 Len=010
<?>
Kernel driver in use: pcieport
00:16.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0
Controller (prog-if 10 [OHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
Memory at f0349000 (32-bit, non-prefetchable) [size=4K]
Kernel driver in use: ohci_hcd
00:16.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI
Controller (prog-if 20 [EHCI])
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 17
Memory at f0348000 (32-bit, non-prefetchable) [size=256]
Capabilities: [c0] Power Management version 2
Capabilities: [e4] Debug port: BAR=1 offset=00e0
Kernel driver in use: ehci_hcd
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 0 (rev 43)
Flags: fast devsel
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 1
Flags: fast devsel
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 2
Flags: fast devsel
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 3
Flags: fast devsel
Capabilities: [f0] Secure device <?>
Kernel driver in use: k10temp
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 4
Flags: fast devsel
00:18.5 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 6
Flags: fast devsel
00:18.6 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 5
Flags: fast devsel
00:18.7 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor
Function 7
Flags: fast devsel
03:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless
LAN Controller (rev 01)
Subsystem: Hewlett-Packard Company Device 1795
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at f0200000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [40] Power Management version 3
Capabilities: [58] Vendor Specific Information: Len=78 <?>
Capabilities: [48] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [d0] Express Endpoint, MSI 00
Capabilities: [100] Advanced Error Reporting
Capabilities: [13c] Virtual Channel
Capabilities: [160] Device Serial Number 00-00-e6-ff-ff-6a-e0-06
Capabilities: [16c] Power Budgeting <?>
Kernel driver in use: bcma-pci-bridge
07:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI
Express Gigabit Ethernet controller (rev 06)
Subsystem: Hewlett-Packard Company Device 3387
Flags: bus master, fast devsel, latency 0, IRQ 42
I/O ports at 2000 [size=256]
Memory at f0104000 (64-bit, prefetchable) [size=4K]
Memory at f0100000 (64-bit, prefetchable) [size=16K]
Capabilities: [40] Power Management version 3
Capabilities: [50] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [70] Express Endpoint, MSI 01
Capabilities: [b0] MSI-X: Enable- Count=4 Masked-
Capabilities: [d0] Vital Product Data
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Virtual Channel
Capabilities: [160] Device Serial Number 00-00-00-00-00-00-00-00
Kernel driver in use: r8169
And here is cat /proc/bus/input/device:
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input0
U: Uniq=
H: Handlers=kbd event0
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input1
U: Uniq=
H: Handlers=event1
B: PROP=0
B: EV=21
B: SW=1
I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=10000000000000 0
I: Bus=0011 Vendor=0001 Product=0001 Version=ab83
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input3
U: Uniq=
H: Handlers=sysrq kbd event3
B: PROP=0
B: EV=120013
B: KEY=20000 20 0 0 500f02100003 3803078f900d401 feffffdfffefffff
fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:00/input/input4
U: Uniq=
H: Handlers=kbd event4
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0
I: Bus=0003 Vendor=046d Product=c016 Version=0110
N: Name="Logitech Optical USB Mouse"
P: Phys=usb-0000:00:13.0-2/input0
S: Sysfs=/devices/pci0000:00/0000:00:13.0/usb5/5-2/5-2:1.0/input/input5
U: Uniq=
H: Handlers=mouse0 event5
B: PROP=0
B: EV=17
B: KEY=70000 0 0 0 0
B: REL=103
B: MSC=10
I: Bus=0003 Vendor=05c8 Product=032b Version=0108
N: Name="HP TrueVision HD"
P: Phys=usb-0000:00:12.2-3/button
S: Sysfs=/devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.0/input/input7
U: Uniq=
H: Handlers=kbd event7
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0
I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="HP WMI hotkeys"
P: Phys=wmi/input0
S: Sysfs=/devices/virtual/input/input9
U: Uniq=
H: Handlers=kbd event9
B: PROP=0
B: EV=33
B: KEY=4000000000 0 1000700000000 2100400 0 0
B: MSC=10
B: SW=22
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HD-Audio Generic HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:01.1/sound/card0/input10
U: Uniq=
H: Handlers=event10
B: PROP=0
B: EV=21
B: SW=140
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA ATI SB Mic"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input11
U: Uniq=
H: Handlers=event11
B: PROP=0
B: EV=21
B: SW=10
I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA ATI SB Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:14.2/sound/card1/input12
U: Uniq=
H: Handlers=event12
B: PROP=0
B: EV=21
B: SW=4
I: Bus=0003 Vendor=413c Product=2003 Version=0110
N: Name="Dell Dell USB Keyboard"
P: Phys=usb-0000:00:13.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:13.0/usb5/5-1/5-1:1.0/input/input14
U: Uniq=
H: Handlers=sysrq kbd event8
B: PROP=0
B: EV=120013
B: KEY=1000000000007 ff9f207ac14057ff febeffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7
I: Bus=0011 Vendor=0002 Product=0007 Version=01b1
N: Name="SynPS/2 Synaptics TouchPad"
P: Phys=isa0060/serio1/input0
S: Sysfs=/devices/platform/i8042/serio1/input/input15
U: Uniq=
H: Handlers=mouse1 event6
B: PROP=9
B: EV=b
B: KEY=6420 30000 0 0 0 0
B: ABS=260800011000003
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1026697
Title:
keyboard and trackpad stop responding on HP Dm1-4010us
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