I ran the apport-collect, but please bear in mind I have no idea what I'm doing. I'm simply a user and have never done anything like this before. I have a fear that I may loose the OS by installing the new kernel and not know how to go back to release .37 which allows me to use my wireless network card. Bear in mind that when updates come around I install and test them to make sure the problem still exists, and it always has. I then go back to the "working" release with Start-up Manager. Is this something I could do after installing the new Kernel or would the process be different?
JF On Tue, Jul 31, 2012 at 8:23 PM, Christopher M. Penalver < [email protected]> wrote: > Campbell Boyd, this bug was reported a while ago and there hasn't been any > activity in it recently. We were wondering if this is still an issue? If > so, could you please execute the following at a terminal, as it will > automatically gather debugging information: > apport-collect 921141 > An offline method may be found at > https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_when_off-line. > Also, could you please test the latest upstream kernel available following > https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional > upstream developers to examine the issue. Please do not test the kernel in > the daily folder, but the one all the way at the bottom. Once you've tested > the upstream kernel, please comment on which kernel version specifically > you tested and remove the 'needs-upstream-testing' tag. This can be done by > clicking on the yellow pencil icon next to the tag located at the bottom of > the bug description and deleting the 'needs-upstream-testing' text. > > If this bug is fixed in the mainline kernel, please add the following > tag 'kernel-fixed-upstream-VERSION-NUMBER', where VERSION-NUMBER is the > version number of the kernel you tested. > > If the mainline kernel does not fix this bug, please add the tag: > 'kernel-bug-exists-upstream-VERSION-NUMBER', where VERSION-NUMBER is the > version number of the kernel you tested. > > If you are unable to test the mainline kernel, please comment as to why > specifically you were unable to test it and add the tag: 'kernel-unable- > to-test-upstream'. > > Please let us know your results. Thank you for your understanding. > > Helpful Bug Reporting Links: > https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette > > https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported > > https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug > > https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug > > ** Tags added: kernel-net lucid needs-kernel-logs needs-upstream-testing > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/921141 > > Title: > Update to linux-generic 2.6.32.38.44 disables network card driver > > Status in “linux” package in Ubuntu: > Incomplete > > Bug description: > On updating today as follows: > Commit Log for Tue Jan 24 13:32:00 2012 > > Upgraded the following packages: > linux-generic (2.6.32.37.43) to 2.6.32.38.44 > linux-headers-generic (2.6.32.37.43) to 2.6.32.38.44 > linux-image-generic (2.6.32.37.43) to 2.6.32.38.44 > linux-libc-dev (2.6.32-37.81) to 2.6.32-38.83 > > Installed the following packages: > linux-headers-2.6.32-38 (2.6.32-38.83) > linux-headers-2.6.32-38-generic (2.6.32-38.83) > linux-image-2.6.32-38-generic (2.6.32-38.83 > > I lost the internet. The problem seems to be that the update doesn't > use the previously installed driver for the network card: RealTek > RTL-8168 Gigabit Ethernet driver. > > Description: Ubuntu 10.04.3 LTS > Release: 10.04 > > I currently have to boot to the previous kernel version to get > internet access. > > Hardware: > Display : Dell 1.5in ST2220L UK Full HD WLED Widescreen Monitor (VGA, > DVI-D and HDMI) > Dell New Inspiron 620 MT > Intel® Core™ i3-2120 Processor (3.30GHz, 3MB), > Memory > 4096MB Dual Channel DDR3 [2x2048] Memory > Video Card > AMD Radeon™ HD 6450 1GB DDR3 graphics > Hard Drive > 1TB Serial ATA (7200RPM) > Floppy Drive > Integrated 8-in-1 Media Card Reader > Microsoft Operating System > Genuine Windows® 7 Home Premium 64bit- W, European MUI (Eng, Ger, Fre, > Dut, Ita) > Optical Devices > 16X DVD+/- RW Optical Drive (DVD & CD read and write) > Sound Cards > Integrated 5.1 High Definition Audio > Dell System Media Kit > Inspiron Desktop 620 Resource DVD (Diagnostic & Drivers) > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/921141 Title: Update to linux-generic 2.6.32.38.44 disables network card driver To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/921141/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
