Public bug reported:
I print deeds and other documents from court house records. They are
accessed by a browser through java. Both Firefox and Chrome work fine.
Java is used to retrieve these documents for viewing. For printing,
there is a special button to click for printing which allows page
selection, printer selection, etc. The pages are retrieved to the
printer as TIFF images. When printing them in 12.04 using cups
1.5.3-0ubuntu4 evertything is fine. When trying to print them in 12.10
with cups 1.6.1-0ubuntu10 the pages are blank. This happens whether or
not I'm printing to a printer or using cups-pdf. When I click the print
button in 12.04, the process says fetching page 1, printing page 1,
fetching page 2, printing page 2, etc. In 12.10 the process shows the
same thing, but the time fetching is about 3 times longer than in 12.04.
As I said, In 12.10 the images are blank. In 12.04 the document prints
perfectly.
In the lsb_release -rd in the terminal, the release just shows as Ubuntu
12.10. Since both 12.04 and 12.10 both appear to be using the same java
release, and since I have the same browser versions and they are current
on both systems, the only thing different is the version of cups between
the two systems.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: cups 1.6.1-0ubuntu10
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic x86_64
ApportVersion: 2.6.1-0ubuntu3
Architecture: amd64
Date: Mon Oct 15 10:55:06 2012
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Beta amd64 (20120926)
KernLog: Oct 15 10:33:01 don-NY553AAR-ABA-e9220y kernel: [ 2221.071917] SGI XFS
with ACLs, security attributes, realtime, large block/inode numbers, no debug
enabled
Lpstat:
device for HP-Officejet-Pro-8000-A809:
hp:/net/Officejet_Pro_8000_A809?ip=192.168.10.104
device for ML-1710: usb://Samsung/ML-1710?serial=6101-03042537580
device for PDF: cups-pdf:/
MachineType: HP-Pavilion NY553AAR-ABA e9220y
Papersize: letter
PpdFiles:
PDF: Generic CUPS-PDF Printer
HP-Officejet-Pro-8000-A809: HP Officejet Pro 8000 a809, hpcups 3.12.6
ML-1710: Samsung ML-1710, 2.0.0
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic
root=UUID=7376c9ea-59af-48b1-b54e-facecc160ff8 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/22/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.09
dmi.board.name: ALOE
dmi.board.vendor: FOXCONN
dmi.board.version: 1.01
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr5.09:bd01/22/2010:svnHP-Pavilion:pnNY553AAR-ABAe9220y:pvr:rvnFOXCONN:rnALOE:rvr1.01:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: NY553AAR-ABA e9220y
dmi.sys.vendor: HP-Pavilion
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug quantal running-unity
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https://bugs.launchpad.net/bugs/1066932
Title:
Documents Retrived as Tiff Images Print as Blank Pages
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