apport information
** Tags added: apport-collected raring
** Description changed:
Running 13.04 with linux-generic 3.8.0.19.35. USB external disk cannot
be accessed.
dmesg output:
[ 4555.788102] usb 1-5: new high-speed USB device number 6 using ehci-pci
[ 4555.921838] usb 1-5: New USB device found, idVendor=14cd, idProduct=6116
[ 4555.921848] usb 1-5: New USB device strings: Mfr=1, Product=3,
SerialNumber=2
[ 4555.921855] usb 1-5: Product: USB 2.0 SATA BRIDGE
[ 4555.921861] usb 1-5: Manufacturer: Super Top
[ 4555.921867] usb 1-5: SerialNumber: M6116018VF16
[ 4555.993515] Initializing USB Mass Storage driver...
[ 4555.993646] usbcore: registered new interface driver usb-storage
[ 4555.993649] USB Mass Storage support registered.
[ 4556.037533] scsi2 : usb-storage 1-5:1.0
[ 4556.037724] usbcore: registered new interface driver ums-cypress
[ 4557.037022] scsi 2:0:0:0: Direct-Access WDC WD50 00BEVT-22A0RT0
PQ: 0 ANSI: 0
[ 4557.038772] sd 2:0:0:0: Attached scsi generic sg2 type 0
[ 4557.045687] sd 2:0:0:0: [sdb] 976773168 512-byte logical blocks: (500
GB/465 GiB)
[ 4557.046300] sd 2:0:0:0: [sdb] Write Protect is off
[ 4557.046309] sd 2:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 4557.047053] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.047062] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.051810] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.051821] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.070000] sdb: sdb1
[ 4557.072555] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.072564] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.072571] sd 2:0:0:0: [sdb] Attached SCSI disk
[ 4565.104079] usb 1-5: reset high-speed USB device number 6 using ehci-pci
[ 4632.315329] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4632.315340] sd 2:0:0:0: [sdb]
[ 4632.315345] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 4632.315351] sd 2:0:0:0: [sdb]
[ 4632.315355] Sense Key : Hardware Error [current]
[ 4632.315364] sd 2:0:0:0: [sdb]
[ 4632.315370] Add. Sense: No additional sense information
[ 4632.315376] sd 2:0:0:0: [sdb] CDB:
[ 4632.315379] Read(10): 28 00 3a 38 4c 2f 00 00 08 00
[ 4632.315402] end_request: I/O error, dev sdb, sector 976768047
[ 4632.315411] quiet_error: 42 callbacks suppressed
[ 4632.315418] Buffer I/O error on device sdb1, logical block 488383992
[ 4632.315425] Buffer I/O error on device sdb1, logical block 488383993
[ 4632.315431] Buffer I/O error on device sdb1, logical block 488383994
[ 4632.315436] Buffer I/O error on device sdb1, logical block 488383995
[ 4699.370972] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4699.370980] sd 2:0:0:0: [sdb]
[ 4699.370985] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 4699.370989] sd 2:0:0:0: [sdb]
[ 4699.370992] Sense Key : Hardware Error [current]
[ 4699.370999] sd 2:0:0:0: [sdb]
[ 4699.371003] Add. Sense: No additional sense information
[ 4699.371008] sd 2:0:0:0: [sdb] CDB:
[ 4699.371010] Read(10): 28 00 00 00 00 00 00 00 08 00
[ 4699.371027] end_request: I/O error, dev sdb, sector 0
[ 4699.371034] Buffer I/O error on device sdb, logical block 0
lsusb -v:
Bus 001 Device 006: ID 14cd:6116 Super Top M6116 SATA Bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x14cd Super Top
idProduct 0x6116 M6116 SATA Bridge
bcdDevice 1.60
iManufacturer 1
iProduct 3
iSerial 2
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
The hardware worked correctly with 12.04 on the same machine, and still
works fine with another machine running 12.04. It obviously fails with
13.04.
USB memory sticks can be used without problems.
+ ---
+ ApportVersion: 2.9.2-0ubuntu8
+ Architecture: i386
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: roseg 1598 F.... pulseaudio
+ CRDA:
+ country DE:
+ (2400 - 2483 @ 40), (N/A, 20)
+ (5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
+ (5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
+ (5470 - 5725 @ 40), (N/A, 26), DFS
+ DistroRelease: Ubuntu 13.04
+ HibernationDevice: RESUME=UUID=831980a2-7829-431b-a832-9b8c3662d934
+ InstallationDate: Installed on 2012-06-10 (328 days ago)
+ InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386
(20120423)
+ MachineType: LENOVO 0768B9G
+ MarkForUpload: True
+ Package: linux (not installed)
+ PccardctlIdent:
+ Socket 0:
+ no product info available
+ PccardctlStatus:
+ Socket 0:
+ no card
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic
root=UUID=20e9e855-7dd4-40fc-adb8-98fcfec6b8d4 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
+ RelatedPackageVersions:
+ linux-restricted-modules-3.8.0-19-generic N/A
+ linux-backports-modules-3.8.0-19-generic N/A
+ linux-firmware 1.106
+ Tags: raring
+ Uname: Linux 3.8.0-19-generic i686
+ UpgradeStatus: Upgraded to raring on 2013-04-26 (8 days ago)
+ UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo
+ dmi.bios.date: 06/04/07
+ dmi.bios.vendor: LENOVO
+ dmi.bios.version: 61ET37WW
+ dmi.board.name: CAPELL VALLEY(NAPA) CRB
+ dmi.board.vendor: LENOVO
+ dmi.board.version: Not Applicable
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: No Enclosure
+ dmi.chassis.version: N/A
+ dmi.modalias:
dmi:bvnLENOVO:bvr61ET37WW:bd06/04/07:svnLENOVO:pn0768B9G:pvr3000N100:rvnLENOVO:rnCAPELLVALLEY(NAPA)CRB:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
+ dmi.product.name: 0768B9G
+ dmi.product.version: 3000 N100
+ dmi.sys.vendor: LENOVO
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1176355/+attachment/3665252/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1176355
Title:
Can't access USB external disk
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1176355/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
