Public bug reported:
Platform: Ubuntu 12.04 LTS (64-bit)
Firefox version: 21
What happens:
After upgrading to Firefox 21 any attempt to launch the Firefox application
displays an error saying the user's profile cannot be found or is invalid. (The
exact error message is "Your Firefox profile cannot be loaded. It may be
missing or inaccessible.") The Firefox browser then closes. Trying to launch
the profile manager or launch Firefox with an alternative profile or in safe
mode all produce the same error, followed by Firefox closing.
What is expected:
Firefox should open, or at least display the profile manager to allow users to
fix the problem.
Work around:
I tried deleting my profile and, indeed, the entire ~/.mozilla directory. Made
sure Firefox was not running. Removed/purged Firefox and re-installed. None of
these steps corrected the problem. The only work around I've found which allows
Firefox to run is removing Firefox 21 and installer an older version. Firefox
11.0, for example, is in the repositories. Warning, upgrading to Firefox 21
after successfully installing and running an older version causes the problem
to occur again.
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1181807
Title:
Firefox refuses to load, cannot find profile
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