+1 to get this fixed! I just bought a 1T usb 3 drive and it has exactly the
same failure to work in a USB 3 port, but works in USB 2. It is becoming hard
to get external drives that are not USB 3, and they are getting less and less
expensive, so the demand to make this work must be rising. I am running Xubuntu
12.04 LTS on a new MSI 970A-G46 motherboard so USB 3 compliance can be
expected at the interface level, and a Western Digital external portable hard
drive.
dave@britton:~$ uname -a
Linux britton 3.2.0-45-generic #70-Ubuntu SMP Wed May 29 20:12:06 UTC 2013
x86_64 x86_64 x86_64 GNU/Linux
dave@britton:~$ lsusb -v -s 001:003
Bus 001 Device 003: ID 1058:1042 Western Digital Technologies, Inc.
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1058 Western Digital Technologies, Inc.
idProduct 0x1042
bcdDevice 10.22
iManufacturer 1
iProduct 2
iSerial 5
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 4
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 6
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
dmesg:
[76502.568148] usb 1-1: new high-speed USB device number 3 using ehci_hcd
[76502.702932] scsi7 : usb-storage 1-1:1.0
[76524.880212] usb 1-1: reset high-speed USB device number 3 using ehci_hcd
[76535.124043] usb 1-1: reset high-speed USB device number 3 using ehci_hcd
[76551.368092] usb 1-1: reset high-speed USB device number 3 using ehci_hcd
[76551.616151] usb 1-1: reset high-speed USB device number 3 using ehci_hcd
[76561.860043] usb 1-1: reset high-speed USB device number 3 using ehci_hcd
[76561.993705] scsi 7:0:0:0: Device offlined - not ready after error recovery
dave@britton:~$ lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] nee ATI RD890 PCI to PCI
bridge (external gfx0 port B) (rev 02)
00:02.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RD890 PCI to PCI
bridge (PCI express gpp port B)
00:11.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
SATA Controller [IDE mode] (rev 40)
00:12.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB OHCI0 Controller
00:12.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB EHCI Controller
00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB OHCI0 Controller
00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB EHCI Controller
00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev
42)
00:14.1 IDE interface: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
IDE Controller (rev 40)
00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel
HDA) (rev 40)
00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0 LPC
host controller (rev 40)
00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI
Bridge (rev 40)
00:14.5 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB OHCI2 Controller
00:15.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI SB700/SB800/SB900 PCI
to PCI bridge (PCIE port 0)
00:16.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB OHCI0 Controller
00:16.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB7x0/SB8x0/SB9x0
USB EHCI Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function 0
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function
1
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function
2
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function
3
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function
4
00:18.5 Host bridge: Advanced Micro Devices [AMD] Family 15h Processor Function
5
01:00.0 VGA compatible controller: NVIDIA Corporation GT218 [GeForce 210] (rev
a2)
01:00.1 Audio device: NVIDIA Corporation High Definition Audio Controller (rev
a1)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI
Express Gigabit Ethernet controller (rev 06)
dmesg after uplugging from USB 3 and plugging into USB 2:
[78380.824151] usb 1-5: new high-speed USB device number 8 using ehci_hcd
[78380.959124] scsi12 : usb-storage 1-5:1.0
[78381.956823] scsi 12:0:0:0: Direct-Access WD Elements 1042 1022
PQ: 0 ANSI: 6
[78381.957955] sd 12:0:0:0: Attached scsi generic sg3 type 0
[78381.963949] sd 12:0:0:0: [sdc] Spinning up disk.....ready
[78383.972835] sd 12:0:0:0: [sdc] 1953519616 512-byte logical blocks: (1.00
TB/931 GiB)
[78383.973626] sd 12:0:0:0: [sdc] Write Protect is off
[78383.973635] sd 12:0:0:0: [sdc] Mode Sense: 47 00 10 08
[78383.974504] sd 12:0:0:0: [sdc] No Caching mode page present
[78383.974512] sd 12:0:0:0: [sdc] Assuming drive cache: write through
[78383.976875] sd 12:0:0:0: [sdc] No Caching mode page present
[78383.976883] sd 12:0:0:0: [sdc] Assuming drive cache: write through
[78383.986403] sdc: sdc1
[78383.990004] sd 12:0:0:0: [sdc] No Caching mode page present
[78383.990011] sd 12:0:0:0: [sdc] Assuming drive cache: write through
[78383.990017] sd 12:0:0:0: [sdc] Attached SCSI disk
also after attaching as USB 2:
dave@britton:~$ lsusb -v -s 001:008
Bus 001 Device 008: ID 1058:1042 Western Digital Technologies, Inc.
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1058 Western Digital Technologies, Inc.
idProduct 0x1042
bcdDevice 10.22
iManufacturer 1
iProduct 2
iSerial 5
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 4
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 6
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
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https://bugs.launchpad.net/bugs/1050352
Title:
External USB 3.0 hard drive randomly disconnects and connects
To manage notifications about this bug go to:
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