Public bug reported:
Hi. I've got a funny issue here that I cannot quite describe. Sometimes,
when I want to take a screenshot (using the built in screenshot tool or
an external screenshot tool like Screen Cloud) the screen just blanks
out.
gnome-screenshot produces a fully grey image (will attach). I expect it
to take a full screen image of my desktop.
Using the "select area and screenshot" tool of Screen Cloud used to grey
out the entire screen and only show the shadow of the notification bar,
but I've since reinstalled Ubuntu and now it greys out everything apart
from the notification bar and the dock at the side. I will attach a
photo of this, since I obviously cannot take a screenshot of this
behaviour. Interestingly, the first time it happened on this new
installation of Ubuntu, it blanked out most of what I described above
apart from about half an inch from the bottom of the screen, just enough
to show a part of the Chrome downloads bar.
This happens seemingly at random, and then stays like this until I
reboot. As I said, this happened across two installations (12.04
upgraded to 12.10 and later to 13.04 and a fresh 13.04 installation), so
this is likely a problem with my hardware. I will attach appropriate
information momentarily.
gnome-screenshot:
Installed: 3.6.1-0ubuntu2
Candidate: 3.6.1-0ubuntu2
Version table:
*** 3.6.1-0ubuntu2 0
500 http://gb.archive.ubuntu.com/ubuntu/ raring/main amd64 Packages
100 /var/lib/dpkg/status
Also, in an attempt to fix this I've asked about on Ubuntu Forums about this
error. ibjsb4 suggested reinstalling gnome-screenshot or using Shutter, but
neither of these suggestions helped. He also suggested running gnome-screenshot
from terminal, but that just takes a grey screenshot as normal and doesn't
output anything in the terminal.
---
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
DistroRelease: Ubuntu 13.04
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-06-09 (15 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MarkForUpload: True
Package: gnome-screenshot 3.6.1-0ubuntu2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
Tags: raring
Uname: Linux 3.8.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
** Affects: gnome-screenshot (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-collected raring
** Tags added: apport-collected raring
** Description changed:
Hi. I've got a funny issue here that I cannot quite describe. Sometimes,
when I want to take a screenshot (using the built in screenshot tool or
an external screenshot tool like Screen Cloud) the screen just blanks
out.
gnome-screenshot produces a fully grey image (will attach). I expect it
to take a full screen image of my desktop.
Using the "select area and screenshot" tool of Screen Cloud used to grey
out the entire screen and only show the shadow of the notification bar,
but I've since reinstalled Ubuntu and now it greys out everything apart
from the notification bar and the dock at the side. I will attach a
photo of this, since I obviously cannot take a screenshot of this
behaviour. Interestingly, the first time it happened on this new
installation of Ubuntu, it blanked out most of what I described above
apart from about half an inch from the bottom of the screen, just enough
to show a part of the Chrome downloads bar.
This happens seemingly at random, and then stays like this until I
reboot. As I said, this happened across two installations (12.04
upgraded to 12.10 and later to 13.04 and a fresh 13.04 installation), so
this is likely a problem with my hardware. I will attach appropriate
information momentarily.
gnome-screenshot:
Installed: 3.6.1-0ubuntu2
Candidate: 3.6.1-0ubuntu2
Version table:
*** 3.6.1-0ubuntu2 0
500 http://gb.archive.ubuntu.com/ubuntu/ raring/main amd64 Packages
100 /var/lib/dpkg/status
- Also, in an attempt to fix this I've asked about on Ubuntu Forums about
- this error. ibjsb4 suggested reinstalling gnome-screenshot or using
- Shutter, but neither of these suggestions helped. He also suggested
- running gnome-screenshot from terminal, but that just takes a grey
- screenshot as normal and doesn't output anything in the terminal.
+ Also, in an attempt to fix this I've asked about on Ubuntu Forums about this
error. ibjsb4 suggested reinstalling gnome-screenshot or using Shutter, but
neither of these suggestions helped. He also suggested running gnome-screenshot
from terminal, but that just takes a grey screenshot as normal and doesn't
output anything in the terminal.
+ ---
+ ApportVersion: 2.9.2-0ubuntu8.1
+ Architecture: amd64
+ DistroRelease: Ubuntu 13.04
+ EcryptfsInUse: Yes
+ InstallationDate: Installed on 2013-06-09 (15 days ago)
+ InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
+ MarkForUpload: True
+ Package: gnome-screenshot 3.6.1-0ubuntu2
+ PackageArchitecture: amd64
+ ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
+ Tags: raring
+ Uname: Linux 3.8.0-25-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
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https://bugs.launchpad.net/bugs/1194509
Title:
Screenshot area is greyed out
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