Thank you! The printer is currently working, but I will follow your instructions when it stops working again. Ken
________________________________ From: Till Kamppeter <[email protected]> To: [email protected] Sent: Friday, October 11, 2013 7:52 AM Subject: [Bug 1235811] Re: Canon iP4000 printer stopped working Can you check with a live CD of a newer Ubuntu version (13.04/Raring or 13.10/Saucy) whether your problem persists there? Can you also follow the steps in https://wiki.ubuntu.com/DebuggingPrintingProblems, especially sections "USB printer", "CUPS error_log", and "Capturing print job data" for a failing case? ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1235811 Title: Canon iP4000 printer stopped working Status in “cups” package in Ubuntu: Incomplete Bug description: After upgrading to 12.04, the printer worked for a while, stopped working, then worked again after testing with windows xp and/or running the steps in https://wiki.ubuntu.com/DebuggingPrintingProblems (results of running these steps are below). Now the printer doesn't work and I can't seem to revive it. Neither the driver downloaded from the system tools directory nor the cups driver seems to work now. Here's the output from the debugging steps: laptop@laptop-laptop:~$ lsmod | grep usb usblp 17885 0 usbhid 41937 0 hid 77428 1 usbhid laptop@laptop-laptop:~$ tail -f /var/log/syslog Oct 5 08:10:56 laptop-laptop kernel: [ 292.381457] usb 1-1.4: USB disconnect, device number 8 Oct 5 08:10:56 laptop-laptop udev-configure-printer: remove /devices/pci0000:00/0000:00:1d.7/usb1/1-1/1-1.4 Oct 5 08:11:18 laptop-laptop kernel: [ 314.084468] usb 1-1.4: new full-speed USB device number 9 using ehci_hcd Oct 5 08:11:18 laptop-laptop mtp-probe: checking bus 1, device 9: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-1/1-1.4" Oct 5 08:11:23 laptop-laptop mtp-probe: bus: 1, device: 9 was not an MTP device Oct 5 08:11:23 laptop-laptop kernel: [ 319.176231] usb 1-1.4: can't set config #1, error -110 Oct 5 08:11:42 laptop-laptop anacron[1165]: Job `cron.daily' started Oct 5 08:11:42 laptop-laptop anacron[2795]: Updated timestamp for job `cron.daily' to 2013-10-05 Oct 5 08:11:55 laptop-laptop kernel: [ 350.749589] usb 1-1.4: USB disconnect, device number 9 Oct 5 08:11:55 laptop-laptop udev-configure-printer: remove /devices/pci0000:00/0000:00:1d.7/usb1/1-1/1-1.4 Oct 5 08:12:11 laptop-laptop kernel: [ 367.332357] usb 1-1.4: new full-speed USB device number 10 using ehci_hcd Oct 5 08:12:11 laptop-laptop mtp-probe: checking bus 1, device 10: "/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-1/1-1.4" Oct 5 08:12:13 laptop-laptop dhclient: DHCPREQUEST of 75.10.135.47 on eth0 to 192.168.0.1 port 67 Oct 5 08:12:13 laptop-laptop dhclient: DHCPACK of 75.10.135.47 from 192.168.0.1 Oct 5 08:12:13 laptop-laptop dhclient: bound to 75.10.135.47 -- renewal in 298 seconds. Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> (eth0): DHCPv4 state changed bound -> renew Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> address 75.10.135.47 Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> prefix 24 (255.255.255.0) Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> gateway 75.10.135.48 Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> hostname 'laptop-laptop' Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> nameserver '192.168.0.1' Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> nameserver '192.168.0.1' Oct 5 08:12:13 laptop-laptop NetworkManager[947]: <info> domain name 'domain_not_set.invalid' Oct 5 08:12:13 laptop-laptop dbus[855]: [system] Activating service name='org.freedesktop.nm_dispatcher' (using servicehelper) Oct 5 08:12:13 laptop-laptop dbus[855]: [system] Successfully activated service 'org.freedesktop.nm_dispatcher' Oct 5 08:12:16 laptop-laptop mtp-probe: bus: 1, device: 10 was not an MTP device Oct 5 08:12:16 laptop-laptop kernel: [ 372.424240] usb 1-1.4: can't set config #1, error -110 ^C laptop@laptop-laptop:~$ lsusb Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB Bus 001 Device 003: ID 5986:0314 Acer, Inc Bus 001 Device 004: ID 046d:c064 Logitech, Inc. Bus 001 Device 005: ID 03f0:0024 Hewlett-Packard KU-0316 Keyboard Bus 001 Device 010: ID 04a9:1093 Canon, Inc. PIXMA iP4000 laptop@laptop-laptop:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 Oct 5 08:06 /dev/bus/usb/001/001 crw-rw-r-- 1 root root 189, 1 Oct 5 08:06 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 2 Oct 5 08:06 /dev/bus/usb/001/003 crw-rw-r-- 1 root root 189, 3 Oct 5 08:06 /dev/bus/usb/001/004 crw-rw-r-- 1 root root 189, 4 Oct 5 08:06 /dev/bus/usb/001/005 crw-rw-r-- 1 root lp 189, 9 Oct 5 08:12 /dev/bus/usb/001/010 crw-rw-r-- 1 root root 189, 128 Oct 5 08:06 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 256 Oct 5 08:06 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 384 Oct 5 08:06 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 512 Oct 5 08:06 /dev/bus/usb/005/001 laptop@laptop-laptop:~$ sudo usb_printerid /dev/usb/lp0 [sudo] password for laptop: Error: No such file or directory: can't open '/dev/usb/lp0' laptop@laptop-laptop:~$ lpinfo -v network https network ipps network socket network http network ipp network ipp14 direct scsi network beh direct hp network lpd network smb direct hpfax laptop@laptop-laptop:~$ Any help would be much appreciated! Thanks! ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: cups 1.5.3-0ubuntu8 ProcVersionSignature: Ubuntu 3.2.0-54.82-generic 3.2.50 Uname: Linux 3.2.0-54-generic i686 ApportVersion: 2.0.1-0ubuntu17.5 Architecture: i386 Date: Sat Oct 5 19:22:19 2013 InstallationMedia: Ubuntu-Netbook 10.04 "Lucid Lynx" - Release i386 (20100429.4) Lpstat: device for Canon-iP4000: usb://Canon/iP4000?serial=B28CC8 device for Canon_iP4000: usb://Canon/iP4000?serial=B28CC8 MachineType: System76, Inc. Starling Netbook MarkForUpload: True Papersize: letter PpdFiles: Canon-iP4000: Canon PIXMA iP4000 - CUPS+Gutenprint v5.2.8-pre1 Canon_iP4000: Canon PIXMA iP4000 - CUPS+Gutenprint v5.2.8-pre1 ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-54-generic root=UUID=c96252e4-5388-4f1d-803d-8bf57606a7ec ro acpi force acpi force SourcePackage: cups UpgradeStatus: Upgraded to precise on 2013-08-30 (36 days ago) dmi.bios.date: 10/15/2010 dmi.bios.vendor: Phoenix Technologies LTD dmi.bios.version: 6.00 dmi.board.name: Starling Netbook dmi.board.vendor: System76, Inc. dmi.board.version: star4 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: No Enclosure dmi.chassis.version: N/A dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd10/15/2010:svnSystem76,Inc.:pnStarlingNetbook:pvrstar4:rvnSystem76,Inc.:rnStarlingNetbook:rvrstar4:cvnNoEnclosure:ct10:cvrN/A: dmi.product.name: Starling Netbook dmi.product.version: star4 dmi.sys.vendor: System76, Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1235811/+subscriptions -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1235811 Title: Canon iP4000 printer stopped working To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1235811/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
