Public bug reported:
HP Laptop
AMD A8-5550M APU with Radeon(tm) HD Graphics x4
Model 17-e016dx
When booting in to "Try Ubuntu without installing" with nothing plugged in to
the HDMI port I get a blank screen on the laptop, but seems to boot normally
other wise.
Reproduced 3 times
When booting in to "Try Ubuntu without installing" with a device plugged in to
the HDMI port I can get to the desktop without issue and displays normally on
the laptop screen.
Reproduced 3 times
Ran install from the same USB install with device plugged in to HDMI,
display shows normally
Note: I can install 13.10 without this work around
After Install was finished laptop booted fine with HDMI cable plugged
in.
Removed HDMI, boot to desktop but no video again.
Plugged HDMI back in, booted fine.
Tried to change graphics drivers to fglrx-updates or fglrx would not
take
Rebooted, still would not take ether one of the fglrx graphics drivers,
no error message.
Downloaded New BIOS from HP
Version: F.31
Needs Windows 8, to update BIOS
Updated BIOS
Booted from Ubuntu USB "Try Ubuntu without installing" without HDMI
plugged in black screen again
Plugged HDMI in, booted from USB "Try Ubuntu without installing" and got
to Ubuntu desktop.
Was able to install fglrx-updates in Live Boot
Restarted and ran install from bootiable USB
installed Ubuntu 14.04 still had no video without HDMI plugged in
installed fglrx-updates in Additional Drivers, and it stuck, rebooted
Worked
Shutdown, removed HDMI cable
Booted and it worked. Laptop video works with out HDMI plugged in.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-20.42-generic 3.13.7
Uname: Linux 3.13.0-20-generic x86_64
NonfreeKernelModules: fglrx
.tmp.unity.support.test.0:
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Mar 30 10:04:05 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus: fglrx-updates, 13.350.1, 3.13.0-20-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G] [1002:990d]
(prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:1984]
InstallationDate: Installed on 2014-03-30 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-20-generic.efi.signed
root=UUID=b4007e1a-20b8-4530-ab38-1841cea0a9e6 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-ati
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/04/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1984
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 01.13
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.31:bd12/04/2013:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0883100000305B10000620100:rvnHewlett-Packard:rn1984:rvr01.13:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 17 Notebook PC
dmi.product.version: 0883100000305B10000620100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140320.1-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-1ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun Mar 30 09:49:59 2014
xserver.configfile: default
xserver.errors:
open /dev/dri/card0: No such file or directory
AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object
file: No such file or directory]
AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so,
error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file
or directory]
AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file:
No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.0-1ubuntu7
xserver.video_driver: fglrx
** Affects: xserver-xorg-video-ati (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug compiz-0.9 trusty ubuntu
** Description changed:
HP Laptop
AMD A8-5550M APU with Radeon(tm) HD Graphics x4
Model 17-e016dx
-
When booting in to "Try Ubuntu without installing" with nothing plugged in to
the HDMI port I get a blank screen on the laptop, but seems to boot normally
other wise.
Reproduced 3 times
When booting in to "Try Ubuntu without installing" with a device plugged in
to the HDMI port I can get to the desktop without issue and displays normally
on the laptop screen.
Reproduced 3 times
-
Ran install from the same USB install with device plugged in to HDMI,
display shows normally
-
Note: I can install 13.10 without this work around
-
- After Install was finished laptop booted fine with HDMI cable plugged in.
+ After Install was finished laptop booted fine with HDMI cable plugged
+ in.
Removed HDMI, boot to desktop but no video again.
-
Plugged HDMI back in, booted fine.
Tried to change graphics drivers to fglrx-updates or fglrx would not
take
Rebooted, still would not take ether one of the fglrx graphics drivers,
no error message.
-
Downloaded New BIOS from HP
Version: F.31
Needs Windows 8, to update BIOS
Updated BIOS
Booted from Ubuntu USB "Try Ubuntu without installing" without HDMI
plugged in black screen again
Plugged HDMI in, booted from USB "Try Ubuntu without installing" and got
to Ubuntu desktop.
Was able to install fglrx-updates in Live Boot
Restarted and ran install from bootiable USB
- installed Ubuntu 14.04 still had no video with HDMI plugged in
+ installed Ubuntu 14.04 still had no video without HDMI plugged in
installed fglrx-updates in Additional Drivers, and it stuck, rebooted
Worked
Shutdown, removed HDMI cable
Booted and it worked. Laptop video works with out HDMI plugged in.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-20.42-generic 3.13.7
Uname: Linux 3.13.0-20-generic x86_64
NonfreeKernelModules: fglrx
.tmp.unity.support.test.0:
-
+
ApportVersion: 2.13.3-0ubuntu1
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Mar 30 10:04:05 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus: fglrx-updates, 13.350.1, 3.13.0-20-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
- Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G]
[1002:990d] (prog-if 00 [VGA controller])
- Subsystem: Hewlett-Packard Company Device [103c:1984]
+ Advanced Micro Devices, Inc. [AMD/ATI] Richland [Radeon HD 8550G]
[1002:990d] (prog-if 00 [VGA controller])
+ Subsystem: Hewlett-Packard Company Device [103c:1984]
InstallationDate: Installed on 2014-03-30 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Beta amd64 (20140326)
MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-20-generic.efi.signed
root=UUID=b4007e1a-20b8-4530-ab38-1841cea0a9e6 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-ati
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/04/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.31
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1984
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 01.13
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.31:bd12/04/2013:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0883100000305B10000620100:rvnHewlett-Packard:rn1984:rvr01.13:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 17 Notebook PC
dmi.product.version: 0883100000305B10000620100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140320.1-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-1ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.10-1ubuntu2
xserver.bootTime: Sun Mar 30 09:49:59 2014
xserver.configfile: default
xserver.errors:
- open /dev/dri/card0: No such file or directory
- AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object
file: No such file or directory]
- AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so,
error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file
or directory]
- AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file:
No such file or directory]
+ open /dev/dri/card0: No such file or directory
+ AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object
file: No such file or directory]
+ AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so,
error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file
or directory]
+ AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so,
error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file:
No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.0-1ubuntu7
xserver.video_driver: fglrx
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https://bugs.launchpad.net/bugs/1299834
Title:
Laptop screen only displays when something is plugged into the HDMI
port
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/1299834/+subscriptions
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