Public bug reported: Ubuntu release: 14.04 LTS Package version: ntfs-3g 1:2013.1.13AR.1-2ubuntu2 I expected my 2Tb external hard drive to mount just like my other two 1Tb external drives, but it didn't. Instead, the drive icon appeared in the task bar, from which I could only select 'Open', not 'Unmount'. Trying to open it, nothing happened at all. Merged lshal.txt, devices.txt, dmesg.txt and udev.log into the attached file. The device that won't mount is /dev/sdb4, labeled DATA_4 ck-list-sessions : doesn't seem to produce any output id haldaemon results in: id: haldaemon: unknown user uname -a results in: 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux Tried to get 'hal debug output' but the hal process wasn't found. fdisk -l results in the following error:
Error mounting /dev/sdb4 at /media/jote/DATA_4: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb4" "/media/jote/DATA_4"' exited with non-zero exit status 13: Error reading bootsector: Input/output error Failed to mount '/dev/sdb4': Input/output error NTFS is either inconsistent, or there is a hardware fault, or it's a SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows then reboot into Windows twice. The usage of the /f parameter is very important! If the device is a SoftRAID/FakeRAID then first activate it and mount a different device under the /dev/mapper/ directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation for more details. I tried "ntfs-3g" instead of "ntfs": same error. I ran chkdsk /f in Windows and rebooted twice: still no result. Before reporting this as a bug I submitted the issue to AskUbuntu at http://askubuntu.com/questions/502578/unable-to-mount-large-ntfs-drive (This information is most likely not useful to you) ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: ntfs-3g 1:2013.1.13AR.1-2ubuntu2 ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4 Uname: Linux 3.13.0-32-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CurrentDesktop: Unity Date: Mon Jul 28 19:25:49 2014 InstallationDate: Installed on 2014-07-25 (3 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) SourcePackage: ntfs-3g UpgradeStatus: No upgrade log present (probably fresh install) ** Affects: ntfs-3g (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug trusty ** Attachment added: "devices_dmesg_lshal_udev.file" https://bugs.launchpad.net/bugs/1349533/+attachment/4164506/+files/devices_dmesg_lshal_udev.file -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1349533 Title: unable to mount large ntfs usb drive To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ntfs-3g/+bug/1349533/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
