A friend of mine has the problem too. He first used his monitor over VGA and 
scaled it up. Then got a new graphic card and connected it through HDMI. Even 
when the scale factor was set to 1, the desktop was too big, so that some 
buttons like the "power cog" wasn't visible at all.
We reconnected the monitor through VGA and to our surprise, the scale factor 
wasn't 1 as expected, but higher. After resetting the scale factor to 1 and 
switching again to HDMI the scale factor was correct and all the display 
widgets visible.

He is now affected by this bug. The settings show scale factor 1 but the
font is huge.

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https://bugs.launchpad.net/bugs/1282847

Title:
  desktop ui scale is huge even though the setting is set to a scale of
  1

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